Hire Horatio Cx
Customer Experience and Contact Center
Hire Horatio CX is a tech-enabled outsourcing firm that provides customer experience and contact center services for high-growth startups, known for its innovative approach and strong cultural alignment.
Size
51-200
Private
10m-50m
Mission
To redefine outsourcing by combining human expertise with innovative technology to deliver exceptional customer experience services.
About
Hire Horatio CX offers customer experience and contact center services along with back office support and quality assurance for clients in technology and SaaS sectors. The company operates using a nearshore model and supports U.S.-based startups and innovative companies.
It is recognized for its rapid scaling capabilities and high customer satisfaction scores, with a strong emphasis on employee well-being that drives client success.
Services
Hire Horatio CX provides customer experience and contact center services supported by back office support and quality assurance. These services cover inbound customer support and compliance, tailored to support high-growth companies looking to enhance customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in technology and SaaS sectors. It has experience supporting startups and premium brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Hire Horatio CX is known for its innovative technology integration and strong cultural alignment, offering clients a motivated workforce that acts as an extension of their teams. Its approach includes data-driven insights and a commitment to high-quality customer interactions, ensuring consistency at scale.
Delivery Footprint
Headquartered in New York City, the company operates using a nearshore delivery model. It serves clients primarily in the U.S. and North America, with teams based in the Dominican Republic and Colombia, enabling seamless communication and cultural alignment.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
Hire Horatio Cx
?
Hire Horatio CX specializes in providing comprehensive customer experience and contact center solutions. Their core offerings include inbound customer support, CX consulting and journey mapping, as well as quality assurance and monitoring. These services are designed to enhance customer satisfaction and operational efficiency for businesses in the technology sector.
What additional services does
Hire Horatio Cx
provide?
In addition to their primary customer experience offerings, Hire Horatio Rd also provides back-office operations. This additional capability enhances their service portfolio, allowing them to support clients with essential administrative tasks and operational functions beyond customer interaction.
When was
Hire Horatio Cx
founded?
Founded in 2009, Hire Horatio CX has been in operation for over 14 years. Since its establishment, the company has focused on redefining outsourcing by integrating human expertise with innovative technology to provide exceptional customer experience services.
What industry verticals does
Hire Horatio Cx
serve?
Hire Horatio CX primarily serves clients in the Technology & SaaS sectors. Their expertise in these industries allows them to cater effectively to the specific needs of high-growth companies and innovative brands.
What delivery model does
Hire Horatio Cx
offer?
Hire Horatio CX operates using a nearshore delivery model, which involves providing services from locations close to the target market, in this case, the United States. This approach allows for seamless communication and cultural alignment, enhancing the overall customer experience while ensuring operational efficiency.
How many employees and/or seats does
Hire Horatio Cx
have?
Hire Horatio CX has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the ability to scale operations according to client needs.
Can
Hire Horatio Cx
be considered a good service provider for startups?
Hire Horatio CX is well-suited to support startups, particularly those in the technology and SaaS sectors. Their focus on customer experience, combined with a nearshore delivery model, allows startups to access high-quality support while maintaining close communication. The company's experience with high-growth companies positions them as an ideal partner for startups aiming to enhance customer satisfaction and operational scalability.
Can
Hire Horatio Cx
be considered a good service provider for SMBs?
For small and medium businesses, Hire Horatio CX offers a flexible and scalable service portfolio that can adapt to the evolving needs of these enterprises. Their commitment to quality customer interactions, alongside their additional back-office and marketing services, provides SMBs with the support necessary to grow and improve customer engagement.
Can
Hire Horatio Cx
be considered a good service provider for enterprises?
Hire Horatio CX is a reliable partner for enterprises and large companies, particularly those in the technology sector. Their recognition as an Inc. 5000 Fastest-Growing Company in 2023 underscores their capability to manage sophisticated client needs. With their innovative technology integration and a strong workforce, they can provide the consistency and quality required by larger organizations.
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