HiLivePro (Officense)
Customer Experience and Contact Center
HiLivePro is an onshore telecommunications company that provides customer experience and contact center services for real estate, legal, construction, and startups, known for its personalized and high-quality customer service approach.
Size
201-500
Private
Mission
About
HiLivePro offers customer experience and contact center services along with back-office support and staffing solutions for clients in real estate, legal, construction, and startups. The company operates using an onshore model and supports clients across the United States.
It is recognized for its commitment to customization, with college-educated and professionally trained customer service representatives ensuring a seamless integration with client brands.
Services
HiLivePro provides customer experience and contact center services supported by back-office support and staffing solutions. These services include live local phone answering, call screening, scheduling consultations, and specialized answering services tailored for specific professions. Each solution is designed to enable clients to focus on their core business functions while ensuring high-quality customer interactions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Lead Research & List Building
Industries Served
The company serves clients in real estate, legal, construction, and startups. It has experience supporting various client types with services aligned to industry-specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
HiLivePro is known for its personalized and high-quality customer service, offering clients a unique approach that integrates seamlessly with their operations. Its commitment to employing college-educated professionals ensures that every interaction reflects the client's brand values and enhances customer retention.
Delivery Footprint
Headquartered in Baltimore, Maryland, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to maintaining a local presence that supports quality and personalized service.
Certifications
No items found.
Verticals
Real Estate & Property Management
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
HiLivePro (Officense)
?
HiLivePro (Officense) specializes in delivering exceptional customer experience and contact center services. Their offerings include a range of solutions such as inbound customer support, outbound telesales and retention, multilingual support, and comprehensive lead research and list building. This diverse array of services is designed to enhance client interactions and operational efficiency, allowing businesses to focus on their core activities while ensuring high-quality service delivery.
What additional services does
HiLivePro (Officense)
provide?
When was
HiLivePro (Officense)
founded?
HiLivePro (Officense) was established in 2005, which means the company has been in operation for approximately 19 years. Since its founding, it has developed a strong reputation for providing quality customer service solutions tailored to the unique needs of various industries.
What industry verticals does
HiLivePro (Officense)
serve?
HiLivePro (Officense) caters to several key verticals, including Real Estate & Property Management, Non-Profit & NGOs. This focus allows the company to tailor its services to meet the specific demands and nuances of these industries, ensuring effective communication and operational support.
What delivery model does
HiLivePro (Officense)
offer?
HiLivePro (Officense) utilizes an onshore delivery model, meaning that their services are provided by teams located within the United States. This approach allows for better communication, quality assurance, and a more personalized customer experience, as representatives are familiar with local markets and customer expectations.
How many employees and/or seats does
HiLivePro (Officense)
have?
HiLivePro (Officense) has a workforce comprising between 201 and 500 employees. This mid-sized team enables the company to maintain a balance between providing personalized service and scaling operations efficiently to meet client demands.
Can
HiLivePro (Officense)
be considered a good service provider for startups?
HiLivePro (Officense) is well-positioned to support startups in their early stages. With a wide range of customer experience services, such as inbound support and lead generation, they can help new businesses establish a strong customer base. Their commitment to customization ensures that startup clients receive tailored solutions that align with their specific brand values and operational needs.
Can
HiLivePro (Officense)
be considered a good service provider for SMBs?
For small and medium businesses, HiLivePro (Officense) offers a flexible service portfolio that can scale as businesses grow. Their experience in providing customer support and operational assistance allows SMBs to enhance customer interactions without the burden of staffing and resource management, making them a strong partner in supporting business growth.
Can
HiLivePro (Officense)
be considered a good service provider for enterprises?
While HiLivePro (Officense) primarily serves small to mid-sized businesses, their established operational frameworks and commitment to quality can also benefit larger enterprises. With a focus on personalized service and a local delivery model, they can support large organizations in maintaining high standards of customer engagement, although their primary strengths lie in more personalized and tailored service offerings.
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