Hikari BPO
Customer Experience and Contact Center
Hikari BPO Solutions Co., Ltd. is a leading outsourcing firm that provides customer experience and contact center services for diverse industries, known for its commitment to quality and security.
Size
Private
Mission
To deliver outstanding outsourcing services that enhance business efficiency and operational excellence.
About
Hikari BPO Solutions Co., Ltd. offers customer experience and contact center services along with back-office operations, IT infrastructure, and HR solutions for clients in various sectors. The company operates using an offshore model and supports both Vietnamese and international clients.
It is recognized for its high-quality service delivery and operational excellence, with a strong emphasis on data security and a skilled, diverse workforce.
Services
Hikari BPO Solutions Co., Ltd. provides customer experience and contact center services, supported by back-office operations, IT infrastructure management, and HR services. These services include inbound customer support, outbound telesales, live chat support, and custom application development, tailored to enhance business efficiency and operational excellence for clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Appointment Setting
Automation & RPA Enablement
Custom Application Development
Mobile App Development
Web Development
HRIS Management
Industries Served
The company serves clients across various industries, including technology, marketing, and customer service. It has experience supporting both local and international businesses, ensuring services are aligned with industry-specific requirements and technology platforms.
Unique Stregths
Hikari BPO Solutions is known for its commitment to high-quality service delivery and security, offering clients a reliable partnership. Its approach includes adherence to ISO 27001:2022 standards for information security, ensuring data safety and confidentiality, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Da Nang, Vietnam, the company operates using an offshore delivery model. It serves clients globally, with teams that are often bilingual or multilingual, facilitating effective communication and support for international markets.
Certifications
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Verticals
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Clients
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What's the main service provided by
Hikari BPO
?
Hikari BPO specializes in enhancing customer experiences and providing contact center solutions. Their primary services include inbound customer support and outbound telesales, alongside various forms of communication support such as live chat, messaging, and email assistance. Additionally, they offer appointment setting and leverage automation and RPA enablement to streamline processes. Their expertise extends to custom application development, mobile app development, web development, and HRIS management, making them a versatile partner for businesses looking to improve their operational efficiency.
What additional services does
Hikari BPO
provide?
In addition to their main offerings, Hikari BPO provides a robust range of supplementary services. These include back-office operations, IT infrastructure management, and comprehensive HR solutions, such as recruitment and payroll services. This broad service portfolio enables clients to streamline various aspects of their business operations, ensuring a cohesive approach to outsourcing and operational support.
When was
Hikari BPO
founded?
Hikari BPO was established in 2018, marking its entry into the outsourcing industry. As of 2024, the company has been in operation for six years, during which it has built a reputation for delivering high-quality services tailored to meet the diverse needs of its clients.
What industry verticals does
Hikari BPO
serve?
What delivery model does
Hikari BPO
offer?
Hikari BPO operates using an offshore delivery model, which means they provide services from a location outside the client's country, specifically from Vietnam. This approach allows businesses to benefit from cost-effective solutions while accessing a skilled workforce. The offshore model is particularly advantageous for companies seeking to scale operations without the overhead associated with local staffing.
How many employees and/or seats does
Hikari BPO
have?
Can
Hikari BPO
be considered a good service provider for startups?
Hikari BPO can be a valuable partner for startups looking to establish a solid operational foundation. With their comprehensive suite of services, including customer support and IT infrastructure management, startups can benefit from expert assistance without the need for extensive in-house resources. Their offshore delivery model also allows startups to minimize costs while accessing skilled professionals, making it easier to scale operations as the business grows.
Can
Hikari BPO
be considered a good service provider for SMBs?
Small and medium businesses can find Hikari BPO to be a beneficial service provider due to their flexible service offerings and commitment to helping clients scale. With a focus on customer experience and operational efficiency, SMBs can leverage Hikari BPO's extensive capabilities to enhance their business processes while maintaining a cost-effective approach. Their experience in supporting various industries ensures that SMBs receive tailored solutions that align with their specific needs.
Can
Hikari BPO
be considered a good service provider for enterprises?
Hikari BPO is well-suited to support enterprises and large companies with their sophisticated service offerings and proven track record. Recognized as a top IT outsourcing service provider in Vietnam, they adhere to rigorous standards, such as ISO 27001:2022, ensuring data security and reliability. Their offshore delivery model allows enterprises to efficiently manage large volumes of operations while benefiting from a skilled workforce capable of delivering high-quality results consistently.
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