Higherring specializes in delivering exceptional customer experience and contact center services, complemented by a range of back-office and financial support solutions. Their offerings encompass inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, social media management, data entry and processing, order management, billing and invoicing, procurement administration, inventory management, onboarding administration, recruitment process outsourcing (RPO), payroll processing, and business and financial research. This comprehensive suite is designed to enhance client engagement and operational efficiency.

In addition to their core offerings in HR and recruitment, Hikinex also provides additional services in marketing operations and software engineering and product development. This extended service portfolio positions them as a versatile partner capable of addressing a broader range of business needs.

Higherring was established in 2017, marking its entry into the business process outsourcing sector. As of 2024, the company has been in operation for approximately seven years, building a reputation for quality service in customer experience and operational support.

Higherring focuses on several key industries, specifically catering to the needs of retail & e-commerce, healthcare & life sciences, and education & edtech. This diverse industry engagement allows them to tailor their services to meet unique operational demands and enhance client relationships across various sectors.

Higherring employs an onshore delivery model, meaning that their services are provided from within the United States. This approach ensures that clients benefit from a workforce that is culturally aligned with their market, enabling effective communication and a deeper understanding of customer needs. Onshore support often translates to higher quality service delivery and greater consistency in team management.

Higherring has a workforce ranging between 11 and 50 employees. This size allows for a personalized approach to service delivery while still maintaining the capability to handle diverse client needs effectively.

Small and medium businesses will find Higherring to be a supportive partner due to their flexible service offerings and scalable solutions. The company's focus on customer experience and back-office support aligns well with the operational needs of SMBs, allowing them to enhance their customer interactions without the burden of extensive in-house staffing. Higherring's adaptable service model can grow with the business, making it an ideal choice for SMBs aiming for sustained growth.

While Higherring's offerings are robust, they may be more suited for small and medium-sized businesses rather than large enterprises. Their employee count and service model suggest a more personalized approach that could be challenging to scale for extensive enterprise needs. However, for enterprises seeking a reliable partner for customer experience management, Higherring may still offer tailored services that enhance specific operational areas, provided that the engagement matches their capacity.