High Point Outsourcing
Customer Experience and Contact Center
High Point Outsourcing is an offshore BPO company that provides customer experience and contact center solutions for banking, financial services, insurance, healthcare, telecommunications, and travel, known for its multi-channel support and skilled workforce.
Size
over-10K
Private
Mission
To deliver exceptional customer experiences by leveraging technology and skilled professionals.
About
High Point Outsourcing offers customer experience and contact center solutions along with inbound customer support, outbound telesales, technical support, and social media care for clients in banking, financial services, insurance, healthcare, telecommunications, and travel. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its effective customer management solutions, with a focus on enhancing customer satisfaction through innovative technology and a dedicated team.
Services
High Point Outsourcing provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, technical support, and social media customer care. These services cover various channels including calls, chats, and emails, and are tailored to support businesses in enhancing customer satisfaction and loyalty.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in banking, financial services, insurance, healthcare, telecommunications, and travel. It has experience supporting diverse sectors with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
High Point Outsourcing is known for its multi-channel support and skilled workforce, offering clients effective customer management solutions. Its approach includes leveraging cutting-edge technology and a commitment to customer-centricity, which helps deliver consistent service at scale.
Delivery Footprint
Headquartered in Chandigarh and Panchkula, India, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments to meet client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
High Point Outsourcing
?
High Point Outsourcing specializes in delivering exceptional customer experience and contact center solutions. Their service offerings include inbound customer support, outbound telesales and retention, as well as technical support covering both Tier 1 and Tier 2 issues. Additionally, they provide social media customer care, live chat and messaging support, email support, and customer experience consulting, all aimed at enhancing client interactions across various communication channels.
What additional services does
High Point Outsourcing
provide?
When was
High Point Outsourcing
founded?
High Point Outsourcing was established in 2021, marking a journey of a few years in the business landscape. Despite being relatively new, the company has quickly positioned itself as a significant player in the customer experience domain by leveraging technology and a dedicated workforce.
What industry verticals does
High Point Outsourcing
serve?
High Point Outsourcing serves a diverse array of industries, specifically focusing on Banking & Financial Services, Insurance, Healthcare & Life Sciences, Telecommunications & Media, as well as Travel, Hospitality & Leisure. This broad industry expertise allows them to tailor their services to meet the unique needs of clients across these sectors.
What delivery model does
High Point Outsourcing
offer?
The company operates using an offshore delivery model, which means that their services are provided from locations outside the client’s country, often in lower-cost regions. This approach allows High Point Outsourcing to offer competitive pricing while maintaining high service quality, leveraging skilled professionals who are adept at managing customer interactions remotely.
How many employees and/or seats does
High Point Outsourcing
have?
High Point Outsourcing boasts a workforce of over 10,000 employees, reflecting a significant operational capacity. This sizable team enables the company to effectively manage high volumes of customer interactions and provide scalable solutions to its clients.
Can
High Point Outsourcing
be considered a good service provider for startups?
High Point Outsourcing can be a beneficial service provider for startups, particularly those looking to establish a strong customer support foundation. With their comprehensive range of services and the ability to leverage technology for efficient operations, startups can rely on High Point Outsourcing to enhance customer interactions while they focus on scaling their business.
Can
High Point Outsourcing
be considered a good service provider for SMBs?
For small and medium businesses, High Point Outsourcing presents an attractive option due to its ability to offer scalable customer support solutions. The company’s diverse service portfolio allows SMBs to access a range of customer experience services tailored to their growth needs, enabling them to maintain quality customer interactions as they expand.
Can
High Point Outsourcing
be considered a good service provider for enterprises?
High Point Outsourcing is well-suited to meet the needs of enterprises and large companies, given its extensive workforce and capability to handle large-scale operations. The company's offshore delivery model ensures that enterprises can benefit from cost-effective solutions without compromising on service quality, making it a reliable partner for sophisticated customer management needs.
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