Hexaware specializes in AI and Data Services, providing comprehensive solutions designed to enhance operational efficiency. Their offerings extend to various sub-services including campaign management, lead research and list building, data engineering and ETL, cloud migration and management, as well as automation and RPA enablement. Additionally, they provide multilingual support, technical support across tiers, email support, social media customer care, live chat, and messaging support, along with process assessment and performance management services.

In addition to their primary focus on AI and Data Services, Hexaware offers a diverse array of services. Their extended portfolio includes customer experience and contact center solutions, back-office operations, software engineering and product development, as well as IT infrastructure and managed services. This broad service offering positions them as a versatile partner capable of addressing various business needs.

Hexaware was established in 1990, marking over three decades of experience in delivering innovative business solutions. Since its inception, the company has evolved to become a significant player in the BPO industry, focusing on leveraging technology to enhance customer experiences and operational efficiency.

Hexaware primarily serves the Banking & Financial Services sector. Their expertise in this vertical enables them to provide tailored solutions that meet the specific needs and challenges faced by financial institutions.

Hexaware employs a hybrid delivery model, which incorporates a mix of offshore and nearshore capabilities. This approach allows them to provide flexible and efficient service delivery tailored to client needs, with teams operating in both remote and on-site environments. Offshore services are provided from locations outside the client’s country, while nearshore services are offered from countries that are geographically closer, facilitating easier communication and collaboration.

Hexaware has a workforce ranging between 11 to 50 employees. This size reflects a company that is nimble and capable of providing personalized services while maintaining a strong focus on client relationships.

Hexaware is well-suited to support small and medium-sized businesses (SMBs) due to its extensive service portfolio and experience in delivering tailored solutions. Their ability to scale services according to client requirements enables SMBs to enhance their operational efficiency without the need for large upfront investments. This flexibility and focus on customer experience make Hexaware an attractive option for growing businesses looking for reliable support.

For enterprises and large companies, Hexaware presents a compelling option with its robust service offerings and experience supporting Fortune 500 clients. Their hybrid delivery model is designed to cater to the complexities of larger organizations, providing reliable and sophisticated solutions. With a strong emphasis on automation and cloud technologies, Hexaware is positioned to help enterprises optimize their operations and enhance customer interactions effectively.