Hero PA
Customer Experience and Contact Center
Hero PA is a telephone answering service that provides customer experience and contact center solutions for medical, legal, real estate, and taxi dispatching sectors, known for its 24/7 virtual support and expert call handling.
Size
11-50
Private
Mission
About
Hero PA offers customer experience and contact center solutions along with virtual assistant services for clients in the medical, legal, real estate, and taxi dispatching industries. The company operates using an onshore model and supports businesses across the UK.
It is recognized for its commitment to expert call handling, with a growing workforce dedicated to providing high-quality service and support.
Services
Hero PA provides customer experience and contact center solutions, supported by virtual assistant services and specific offerings such as telephone answering, live chat management, and helpdesk ticketing. These services cover various communication channels and are tailored to support businesses in managing customer interactions effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in medical, legal, real estate, and taxi dispatching sectors. It has experience supporting businesses that require high levels of customer service and professionalism, ensuring that industry-specific needs are met with the right solutions.
Unique Stregths
Hero PA is known for its 24/7 virtual support and expert call handling, offering clients a reliable partner for their communication needs. Its approach includes dedicated message taking and comprehensive switchboard management, which help deliver consistency and efficiency at scale.
Delivery Footprint
Headquartered in Horsham, West Sussex, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in a flexible environment to meet diverse client requirements.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Non-Profit & NGOs
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Hero PA
?
Hero PA specializes in delivering comprehensive customer experience and contact center solutions, which are complemented by virtual assistant services. Their offerings include inbound customer support, outbound telesales and retention services, live chat and messaging support, as well as email support. By utilizing these diverse channels, Hero PA ensures that businesses can effectively manage their customer interactions with a high level of professionalism and responsiveness.
What additional services does
Hero PA
provide?
When was
Hero PA
founded?
Hero PA was established in 2017, making it a relatively young player in the business process outsourcing sector. With about seven years in operation as of 2024, the company has carved out a niche in providing quality customer experience solutions, steadily growing its reputation and client base since its inception.
What industry verticals does
Hero PA
serve?
Hero PA serves a variety of industries, including Healthcare & Life Sciences, Non-Profit & NGOs, and Real Estate & Property Management. This diverse industry focus allows the company to tailor its services to meet the unique needs of different sectors, ensuring that it provides effective solutions that align with specific business requirements.
What delivery model does
Hero PA
offer?
Hero PA employs an onshore delivery model, which means that their services are provided from within the United Kingdom. This approach allows them to maintain high-quality standards and effective communication with clients, as all operations are conducted domestically. Onshore services often lead to better alignment with local regulations and cultural nuances, enhancing the overall client experience.
How many employees and/or seats does
Hero PA
have?
Hero PA operates with a workforce ranging from 11 to 50 employees. This size indicates a small to medium business structure, allowing for a more personalized approach to service delivery while still being agile enough to adapt to the needs of their clients.
Can
Hero PA
be considered a good service provider for startups?
For startups, Hero PA can be a valuable service provider, particularly due to its personalized approach and flexibility. Their range of customer service solutions, including inbound support and live chat management, can help new businesses establish a strong customer service foundation without the need for extensive internal resources. Additionally, the onshore model ensures that startups receive support that is culturally aligned and responsive to local market needs.
Can
Hero PA
be considered a good service provider for SMBs?
Hero PA is an excellent fit for small and medium businesses looking for reliable customer service solutions. With its scalable service offerings and commitment to high-quality support, the company can help SMBs enhance their customer experience without the overhead of maintaining a large in-house team. Their ability to provide tailored solutions across various communication channels adds significant value for growing businesses.
Can
Hero PA
be considered a good service provider for enterprises?
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