Helpware specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass a range of services designed to enhance client engagement, including inbound customer support, technical support at both tier 1 and tier 2 levels, email support, live chat and messaging support, content moderation, data annotation and labeling, quality assurance through human-in-the-loop processes, service desk and IT support, as well as cloud migration and management. This diverse suite of services enables Helpware to cater to various client needs effectively.

In addition to their primary focus on customer experience, Helpware also offers a variety of other services, including analytics and data solutions, IT infrastructure and managed services, as well as software engineering and product development. These additional capabilities enhance their value proposition, allowing them to support a wider array of client needs and business challenges.

Helpware was established in 2015, marking nearly a decade of dedicated service in the business process outsourcing sector as of 2024. Since its inception, the company has focused on transforming the outsourcing landscape by emphasizing exceptional employee treatment and building a strong organizational culture.

Helpware serves a diverse range of industries including Education & EdTech, Healthcare & Life Sciences, Technology & SaaS, Insurance, Retail & e-Commerce, Logistics, Transport & Supply-Chain, as well as Non-Profit & NGOs. This broad industry focus allows Helpware to tailor its services to meet the unique requirements of different sectors.

Helpware employs a versatile delivery model that includes onshore, nearshore, and offshore solutions, as well as work-from-home and virtual arrangements. Onshore delivery means services are provided within the same country as the client, nearshore refers to services delivered from a neighboring country, and offshore indicates services coming from a distant location. This flexibility enables Helpware to effectively meet the varied needs of its clients across different geographical regions.

Helpware has a substantial workforce ranging from 1,000 to 5,000 employees. This robust team size positions the company well to handle diverse client demands and ensures that they can provide a dedicated and engaged workforce to support their services.