Help On Call Ltd
IT Infrastructure and Managed Services
Help On Call Ltd is a dynamic BPO company that provides IT infrastructure and managed services for various sectors, known for its commitment to high-quality solutions and 24/7 support.
Size
51-200
Private
Mission
To empower businesses by providing responsive and efficient support solutions.
About
Help On Call Ltd offers IT infrastructure and managed services along with customer experience and contact center solutions for clients in diverse industries. The company operates using an offshore model and supports global businesses.
It is recognized for its robust infrastructure and commitment to delivering reliable, scalable, and innovative support services, with a dedicated team of professionals ensuring client satisfaction.
Services
Help On Call Ltd provides IT infrastructure and managed services, supported by customer experience and contact center solutions. These services include technical support (Tier 1/2) and service desk & IT support, tailored to meet the evolving needs of modern businesses.
Capabilities
Technical Support (Tier 1/2)
Service Desk & IT Support
Industries Served
The company serves clients across various sectors, likely including technology, financial services, and telecommunications. It has experience supporting businesses that require IT and customer support solutions, ensuring operational efficiency and customer satisfaction.
Unique Stregths
Help On Call Ltd is known for its commitment to excellence and continuous investment in people and technology, offering clients reliable and scalable support. Its approach combines advanced technology with a customer-first philosophy, ensuring timely and effective service delivery.
Delivery Footprint
Headquartered in Ebene, Mauritius, the company operates using an offshore delivery model. It serves clients globally, providing 24/7 operational support that ensures business continuity for its international clientele.
Certifications
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Verticals
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Clients
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What's the main service provided by
Help On Call Ltd
?
Help On Call Ltd specializes in providing comprehensive IT infrastructure and managed services, focusing on enhancing customer experience and delivering effective contact center solutions. Their service portfolio includes technical support at both Tier 1 and Tier 2 levels, as well as dedicated service desk and IT support, all tailored to meet the demands of modern businesses across various industries.
What additional services does
Help On Call Ltd
provide?
In addition to its primary offerings, Heyinz Technologies provides a broad range of supplementary services. These include Back-Office Operations, HR Recruitment and Payroll, as well as IT Infrastructure and Managed Services, allowing the company to support clients with diverse operational needs.
When was
Help On Call Ltd
founded?
Established in 2008, Help On Call Ltd has been in operation for over 15 years. Since its inception, the company has focused on delivering high-quality IT services and support, establishing itself as a reliable partner for businesses looking to enhance their operational efficiency.
What industry verticals does
Help On Call Ltd
serve?
What delivery model does
Help On Call Ltd
offer?
Help On Call Ltd employs an offshore delivery model, allowing it to provide services from its headquarters in Ebene, Mauritius, to clients around the globe. This approach means that the company can offer support around the clock, ensuring business continuity and effective service delivery regardless of geographical boundaries.
How many employees and/or seats does
Help On Call Ltd
have?
Help On Call Ltd has a workforce comprising between 51 to 200 employees, positioning it as a mid-sized company. This size allows for a balance of personalized service and the capacity to handle diverse client needs effectively.
Can
Help On Call Ltd
be considered a good service provider for startups?
Help On Call Ltd can be a valuable service provider for startups, especially those looking to leverage IT infrastructure and support services without the overhead costs of building an in-house team. Their focus on technical support and service desk solutions enables startups to scale quickly while ensuring that their operational needs are met efficiently.
Can
Help On Call Ltd
be considered a good service provider for SMBs?
For small and medium businesses, Help On Call Ltd offers a robust range of services designed to support growth and flexibility. Their experience in various industries, combined with their commitment to responsive service delivery, makes them an excellent partner for SMBs aiming to enhance their customer engagement and IT capabilities.
Can
Help On Call Ltd
be considered a good service provider for enterprises?
Help On Call Ltd is well-suited to serve enterprises and large corporations, thanks to its scalable service offerings and offshore delivery model. The company’s dedication to reliability and its investment in technology and professional development ensure that it can meet the sophisticated demands of larger organizations, providing them with the support needed to maintain operational excellence.
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