Helloconnect
Customer Experience and Contact Center
HelloConnect Inc. is a business process outsourcing firm that provides customer experience and contact center services for retail and e-commerce, known for its tailored customer care solutions derived from its expertise with HelloFresh.
Size
1-10
Private
Mission
About
HelloConnect Inc. offers customer experience and contact center services along with inbound customer support, social media customer care, and email support for clients in retail and e-commerce. The company operates using an offshore model and supports high-growth companies globally.
It is recognized for its customizable solutions that integrate seamlessly with client systems, with a knowledgeable team dedicated to exceeding client expectations.
Services
HelloConnect Inc. provides customer experience and contact center services supported by inbound customer support, social media customer care, and email support. These services cover various communication channels and are tailored to support the specific needs of high-growth companies in the retail and e-commerce sectors.
Capabilities
Inbound Customer Support
Social Media Customer Care
Email Support
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting high-growth businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
HelloConnect Inc. is known for its strong, expert-driven team culture, offering clients scalable and cost-efficient service improvements. Its approach includes flexible, customizable solutions that minimize operational disruptions, ensuring enhanced client satisfaction.
Delivery Footprint
Headquartered in Bonifacio Global City, Taguig, Philippines, the company operates using an offshore delivery model. It serves clients across various regions, including North America and Europe, with teams dedicated to maintaining high service levels.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Helloconnect
?
Helloconnect specializes in customer experience and contact center services, providing comprehensive support through inbound customer assistance, social media engagement, and email communication. Their offerings are designed to cater specifically to the needs of high-growth companies, particularly in the retail and e-commerce sectors, ensuring that they deliver a seamless customer service experience across multiple channels.
What additional services does
Helloconnect
provide?
In addition to its primary focus on customer experience and contact center services, Heloo Previously Q Experience offers a variety of other services. These include robust back-office operations, AI-driven data services, and various forms of content moderation, all aimed at enhancing operational efficiency and client satisfaction.
When was
Helloconnect
founded?
Helloconnect was established in 2011, making it a company with over 12 years of experience in the customer service industry. Since its inception, the company has focused on delivering tailored solutions to enhance customer interactions for businesses, particularly in the retail and e-commerce markets.
What industry verticals does
Helloconnect
serve?
Helloconnect primarily serves clients in the Retail & e-Commerce sectors. Their expertise is tailored to meet the specific demands of these industries, ensuring that they provide relevant and effective customer support solutions.
What delivery model does
Helloconnect
offer?
Helloconnect operates on an offshore delivery model, which means that the company provides its services from a location outside of the client's country. This approach allows them to tap into a global talent pool, offering cost-effective solutions while maintaining high service quality. By utilizing an offshore model, Helloconnect can effectively support its clients across various geographical regions, including North America and Europe.
How many employees and/or seats does
Helloconnect
have?
Helloconnect has a small team, with a workforce ranging from 1 to 10 employees. This size facilitates a close-knit work environment, allowing for personalized service delivery and a strong team culture that emphasizes expert-driven support.
Can
Helloconnect
be considered a good service provider for startups?
Can
Helloconnect
be considered a good service provider for SMBs?
Can
Helloconnect
be considered a good service provider for enterprises?
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