Hello Va
IT Infrastructure and Managed Services
The U.S. Department of Veterans Affairs is a federal agency that provides shared-services transformation for healthcare and government sectors, known for its extensive support network for veterans and their families.
Size
over-10K
Private
over-1b
Mission
To care for those who have served in the military and their families.
About
The U.S. Department of Veterans Affairs offers shared-services transformation along with claims processing and procurement administration for clients in healthcare and government sectors. The company operates using an onshore model and supports U.S. veterans and their families.
It is recognized for its comprehensive range of services, with a commitment to modernizing benefit delivery through innovative technology and process improvements.
Services
The U.S. Department of Veterans Affairs provides shared-services transformation supported by claims processing and procurement administration. These services cover healthcare and benefits management, and are tailored to support the needs of veterans and their families.
Capabilities
Technical Support (Tier 1/2)
Claims Processing
Service Desk & IT Support
Industries Served
The company serves clients in healthcare and government sectors. It has experience supporting veterans and their families with services aligned to specific requirements and technology platforms that enhance service delivery.
Unique Stregths
The U.S. Department of Veterans Affairs is known for its extensive infrastructure and commitment to veteran care, offering clients a robust support system. Its approach includes significant investments in modernization and digitization, which help deliver consistent and efficient services at scale.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore delivery model. It serves clients across the nation, with teams working in various locations to ensure accessibility and responsiveness to veteran needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Clients
No items found.
What's the main service provided by
Hello Va
?
Hello Va specializes in IT Infrastructure and Managed Services, focusing primarily on providing robust technical support and claims processing. Their comprehensive service portfolio includes Tier 1 and Tier 2 technical assistance, claims handling, and dedicated service desk and IT support solutions, all tailored to meet the unique needs of their clients, particularly within the healthcare and government sectors.
What additional services does
Hello Va
provide?
In addition to their primary customer experience and contact center services, Helloconnect offers a range of additional capabilities, including back-office operations and AI and data services. These supplementary services enhance their overall service portfolio, enabling them to provide comprehensive solutions that cater to the diverse needs of their clients.
When was
Hello Va
founded?
Hello Va was established in 1930, marking over 90 years of dedicated service. Since its inception, the company has consistently evolved to meet the changing needs of its clients, particularly focusing on supporting veterans and their families through innovative technology and modernized service delivery.
What industry verticals does
Hello Va
serve?
Hello Va serves clients primarily in the Healthcare & Life Sciences and Government & Public Sector industries. This focus allows the company to tailor its services to meet the specific requirements and challenges faced by these sectors, ensuring effective support for veterans and their families.
What delivery model does
Hello Va
offer?
Hello Va operates using an onshore delivery model, which means that their services are provided from within the country where they are headquartered. This approach facilitates better communication and responsiveness, as teams are located in close proximity to their clients, ensuring that they can address needs and challenges effectively.
How many employees and/or seats does
Hello Va
have?
Hello Va boasts a workforce of over 10,000 employees, reflecting its capacity to handle large-scale operations and deliver comprehensive services. This significant number of personnel enables the company to maintain a high level of service quality and support across its various offerings.
Can
Hello Va
be considered a good service provider for startups?
Can
Hello Va
be considered a good service provider for SMBs?
Can
Hello Va
be considered a good service provider for enterprises?
Hello Va is well-equipped to serve enterprises and large companies, thanks to its extensive infrastructure and experience in managing complex service requirements. With a robust employee base and a focus on IT Infrastructure and Managed Services, the company can deliver reliable and sophisticated solutions that meet the demands of large organizations, particularly in the healthcare and government sectors.
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