Heirs Call Center/ Corp.
Customer Experience and Contact Center
Heirs Call Center, Corp. is a customer management solutions provider that provides customer experience and contact center services for telecommunications, banking and financial services, and healthcare, known for its commitment to honesty, transparency, and integrity.
Size
Private
Mission
To enhance client satisfaction through efficient and cost-effective solutions.
About
Heirs Call Center, Corp. offers customer experience and contact center services along with IT infrastructure and managed services for clients in telecommunications, banking and financial services, and healthcare. The company operates using an onshore model and supports clients primarily in the Philippines.
It is recognized for its cost-effective solutions that enhance productivity and promote growth, with a foundation built on core values often lacking in the industry.
Services
Heirs Call Center, Corp. provides customer experience and contact center services supported by IT infrastructure and managed services. These services include inbound customer support and outbound telesales & retention, covering various channels tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in telecommunications, banking and financial services, and healthcare. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and security where necessary.
Unique Stregths
Heirs Call Center, Corp. is known for its commitment to honesty, transparency, and integrity, offering clients a reliable partnership in customer management solutions. Its approach includes leveraging state-of-the-art technology and maintaining a professional workforce, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Iloilo City, Iloilo, Philippines, the company operates using an onshore delivery model. It serves clients across the Philippines, with teams working in on-site environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Clients
Amazon
eBay
Etsy
What's the main service provided by
Heirs Call Center/ Corp.
?
Heirs Call Center, Corp. specializes in delivering exceptional customer experience and contact center services. Their main offerings include inbound customer support, which assists clients in managing customer inquiries and issues, and outbound telesales & retention, aimed at driving sales and maintaining customer loyalty. The company tailors its services to meet the specific needs of its clients, ensuring a comprehensive approach to enhancing customer satisfaction and operational efficiency.
What additional services does
Heirs Call Center/ Corp.
provide?
In addition to their core customer experience and contact center services, Heirs Call Center, Corp. offers IT infrastructure and managed services. This additional capability allows them to provide clients with a more comprehensive service portfolio, addressing both customer management and technological needs for enhanced operational performance.
When was
Heirs Call Center/ Corp.
founded?
Heirs Call Center, Corp. was established in 2015, marking nearly a decade of service in the business process outsourcing industry as of 2024. Since its inception, the company has focused on providing high-quality customer experience solutions, establishing a reputation for reliability and effectiveness in its operations.
What industry verticals does
Heirs Call Center/ Corp.
serve?
Heirs Call Center, Corp. serves a diverse array of industries, specifically focusing on Telecommunications & Media, Banking & Financial Services, and Healthcare & Life Sciences. This targeted approach allows the company to tailor its services to meet the unique demands and regulatory requirements of each sector, ensuring compliance and enhancing service delivery.
What delivery model does
Heirs Call Center/ Corp.
offer?
Heirs Call Center, Corp. operates using an onshore delivery model, which means that their services are provided from within the country, specifically from their headquarters in Iloilo City, Philippines. This approach allows for closer collaboration with clients and can lead to improved communication and efficiency in service delivery.
How many employees and/or seats does
Heirs Call Center/ Corp.
have?
Can
Heirs Call Center/ Corp.
be considered a good service provider for startups?
Heirs Call Center, Corp. can be a valuable partner for startups looking to establish a foothold in their respective markets. With a focus on cost-effective solutions and a commitment to customer satisfaction, the company can help startups manage their customer interactions efficiently, allowing them to concentrate on growth and innovation. Their experience in various industries also ensures that they can adapt to the unique challenges faced by new businesses.
Can
Heirs Call Center/ Corp.
be considered a good service provider for SMBs?
Heirs Call Center, Corp. is well-suited to support small and medium businesses, thanks to its flexible service offerings and commitment to enhancing client satisfaction. The company’s scalable solutions can help SMBs manage customer relations effectively while keeping costs in check. Their expertise in various sectors further enables them to provide tailored support that can drive growth and operational efficiency for smaller enterprises.
Can
Heirs Call Center/ Corp.
be considered a good service provider for enterprises?
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