HD & ND specializes in delivering customer experience and contact center solutions. Their offerings are comprehensive and include inbound customer support, outbound telesales and retention, email support, data entry and processing, billing and invoicing, technical support for various tiers, social media management, SEO and website optimization, as well as content creation and localization. This diverse range of services ensures that they can cater to the specific needs of their clients across multiple business functions.

In addition to their primary offerings, HD & ND provides a variety of other services that enhance their overall service portfolio. These include back-office operations, finance and accounting services, and marketing operations. This expansive range of capabilities enables them to support clients comprehensively across different operational areas.

HD & ND was established in 2021, marking a relatively recent entry into the market. With three years of experience as of 2024, the company has made significant strides in building its reputation and service offerings in the BPO sector.

HD & ND serves a variety of industries, showcasing its versatility and expertise. The sectors they focus on include Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, Gaming & Entertainment, as well as Travel, Hospitality & Leisure. This diverse industry engagement allows them to tailor their services to meet specific client needs effectively.

The company operates using an offshore delivery model, which means that their services are provided from locations outside the client's country, usually at a lower cost. This model enables HD & ND to access a broader talent pool while maintaining operational efficiency and flexibility. Clients benefit from this approach as it allows for 24/7 service delivery and scalability, ensuring that their business needs are met regardless of geographical boundaries.

HD & ND has a workforce consisting of between 11 to 50 employees. This size allows the company to maintain a close-knit team that can adapt quickly to client needs while also offering personalized service and support.

Small and medium businesses will find HD & ND to be a suitable service provider due to their scalability and diverse service portfolio. As a company that operates with a relatively small team, HD & ND can offer personalized attention and customized solutions, which are essential for SMBs looking to optimize their operations. Their wide-ranging services can support growth and enhance operational efficiency, making them a valuable partner for SMBs aiming to expand their market presence.