Hayes Outsourcing
Back-Office Operations
Hayes Outsourcing is a boutique BPO company that provides back-office operations for diverse industries, known for its client-centric approach and tailored solutions.
Size
Private
Mission
To revolutionize the outsourcing landscape by providing tailored solutions that optimize productivity and maximize results.
About
Hayes Outsourcing offers back-office operations along with customer and marketing analytics, and talent sourcing and screening for clients in various sectors. The company operates using an offshore and nearshore model and supports businesses of all sizes.
It is recognized for its commitment to excellence and innovation, with a focus on delivering customized solutions that optimize productivity and drive results.
Services
Hayes Outsourcing provides back-office operations supported by customer and marketing analytics and talent sourcing and screening. These services cover various channels and are tailored to support clients' operational needs, enhancing efficiency and productivity.
Capabilities
Customer & Marketing Analytics
Talent Sourcing & Screening
Employee Helpdesk
Industries Served
The company serves clients in diverse sectors requiring customer support and back-office operations. It has experience supporting businesses of all sizes, from startups to large corporations, with services aligned to their specific requirements.
Unique Stregths
Hayes Outsourcing is known for its client-centric approach, offering customized solutions that add real value to businesses. Its commitment to integrity, transparency, and innovation helps deliver consistent results and empower teams.
Delivery Footprint
Headquartered in Nairobi, Kenya, the company operates using an offshore and nearshore delivery model. It serves clients globally, with teams working in flexible environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Hayes Outsourcing
?
Hayes Outsourcing specializes in back-office operations, providing a comprehensive suite of services designed to enhance business efficiency. In addition to its primary focus on back-office functions, the company also offers customer and marketing analytics, as well as talent sourcing and screening, ensuring a tailored approach to meet the unique operational needs of its clients across various sectors.
What additional services does
Hayes Outsourcing
provide?
When was
Hayes Outsourcing
founded?
Established in 2021, Hayes Outsourcing has been in operation for approximately three years. The company was founded with a vision to transform the outsourcing landscape, and it has since been committed to delivering innovative and customized solutions that drive productivity and improve results for its clients.
What industry verticals does
Hayes Outsourcing
serve?
What delivery model does
Hayes Outsourcing
offer?
Hayes Outsourcing employs both offshore and nearshore delivery models to serve its clients. Offshore delivery involves providing services from a location outside the client's country, which can result in cost savings and access to a wider talent pool. Nearshore delivery, on the other hand, involves working with teams located in countries that are geographically closer, facilitating easier communication and collaboration. This flexible approach allows Hayes Outsourcing to cater to a diverse range of client needs effectively.
How many employees and/or seats does
Hayes Outsourcing
have?
Can
Hayes Outsourcing
be considered a good service provider for startups?
Can
Hayes Outsourcing
be considered a good service provider for SMBs?
Hayes Outsourcing is well-suited to support small and medium businesses (SMBs) looking for scalable, cost-effective solutions. With a service portfolio that includes essential back-office operations and analytics, the company provides SMBs with the tools they need to streamline operations and focus on growth. Its flexible delivery model allows for adaptability, making it easier for SMBs to scale services according to their evolving needs.
Can
Hayes Outsourcing
be considered a good service provider for enterprises?
Hayes Outsourcing is a reliable partner for enterprises and large companies seeking sophisticated outsourcing solutions. The company’s experience in serving clients of varying sizes, combined with its commitment to innovation and excellence, positions it well to handle the complex demands of larger organizations. Its offshore and nearshore delivery models further enhance its capability to provide consistent and high-quality support, making it a strong choice for enterprises aiming to optimize their operational efficiency.
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