Hawkblade Outsourcing Phils
Customer Experience and Contact Center
HawkBlade Outsourcing Phils is a customer-focused BPO firm that provides customer experience and contact center solutions for various industries, known for its commitment to exceptional service quality.
Size
51-200
Private
Mission
About
HawkBlade Outsourcing Phils offers customer experience and contact center solutions along with inbound customer support, technical support, and CX consulting for clients in banking, healthcare, retail, and telecommunications. The company operates using an offshore delivery model and supports clients primarily in Western markets.
It is recognized for its strong emphasis on customer satisfaction, with tailored solutions designed to meet diverse client needs and a robust operational framework that ensures quality service delivery.
Services
HawkBlade Outsourcing Phils provides customer experience and contact center solutions, supported by inbound customer support, technical support, outbound telesales, email support, and CX consulting. These services cover various channels and are tailored to support client needs in delivering exceptional customer service.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in banking and financial services, insurance, healthcare, retail and e-commerce, technology and SaaS, and telecommunications. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
HawkBlade Outsourcing Phils is known for its commitment to exceptional service quality, offering clients reliable and efficient solutions. Its approach includes comprehensive onboarding and quality control processes, which help deliver consistency at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across various international markets, with teams working in remote environments to meet client needs effectively.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Hawkblade Outsourcing Phils
?
Hawkblade Outsourcing Phils specializes in delivering customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support across various tiers, along with outbound telesales and retention services, email support, and CX consulting. These services are tailored to meet the specific needs of clients, ensuring high-quality customer service delivery.
What additional services does
Hawkblade Outsourcing Phils
provide?
When was
Hawkblade Outsourcing Phils
founded?
Hawkblade Outsourcing Phils was established in 2015, which means the company has been operating for about nine years. Since its inception, it has focused on providing exceptional outsourcing solutions, emphasizing customer satisfaction and quality service.
What industry verticals does
Hawkblade Outsourcing Phils
serve?
Hawkblade Outsourcing Phils serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, as well as Telecommunications & Media. This wide industry focus allows them to cater to varied client needs with tailored solutions.
What delivery model does
Hawkblade Outsourcing Phils
offer?
The company utilizes an offshore delivery model, which means that its services are provided from a location outside the client's home country. This approach allows Hawkblade Outsourcing Phils to leverage cost-effective resources while maintaining quality service delivery to clients in international markets.
How many employees and/or seats does
Hawkblade Outsourcing Phils
have?
Hawkblade Outsourcing Phils has a workforce ranging from 51 to 200 employees. This size enables the company to be agile while providing a robust level of support to its clients, ensuring that they can meet varying demands effectively.
Can
Hawkblade Outsourcing Phils
be considered a good service provider for startups?
Can
Hawkblade Outsourcing Phils
be considered a good service provider for SMBs?
Hawkblade Outsourcing Phils is well-positioned to serve small and medium-sized businesses (SMBs). With a flexible service portfolio and a commitment to customer satisfaction, the company can effectively tailor its offerings to meet the unique challenges faced by SMBs. Their offshore delivery model also provides cost-effective solutions that are essential for growing businesses looking to optimize their customer service operations.
Can
Hawkblade Outsourcing Phils
be considered a good service provider for enterprises?
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