Hastings Humans
Customer Experience and Contact Center
Hastings Humans is a family-owned BPO company that provides customer experience and contact center services for healthcare, legal, and financial sectors, known for its 24/7 live support and commitment to personalized service.
Size
11-50
Private
1m-10m
Mission
To help businesses serve their customers with professionalism and warmth, fostering stronger client relationships and promoting business growth.
About
Hastings Humans offers customer experience and contact center services along with virtual receptionist and business process outsourcing for clients in healthcare, legal, and financial sectors. The company operates using an onshore model and supports businesses of all sizes across the United States.
It is recognized for its long-standing reputation for service quality, with over 70 years of experience and a dedicated team that ensures rapid implementation and customer satisfaction.
Services
Hastings Humans provides customer experience and contact center services supported by virtual receptionist and business process outsourcing. These services include inbound customer support, technical support, order management, and appointment setting. Each solution is tailored to meet the unique needs of clients, ensuring efficient communication and operational support.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Email Support
Appointment Setting
Industries Served
The company serves clients in healthcare, legal, and financial sectors. It has extensive experience supporting various businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and effective communication.
Unique Stregths
Hastings Humans is known for its commitment to personalized service and high-touch customer interactions, offering clients a dedicated team of skilled communication experts. Its approach includes rapid implementation and flexible pricing plans, which help deliver consistent and efficient service at scale.
Delivery Footprint
Headquartered in Austin, Texas, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Telecommunications & Media
Banking & Financial Services
Insurance
Clients
No items found.
What's the main service provided by
Hastings Humans
?
Hastings Humans specializes in enhancing customer experience and managing contact center operations. Their offerings encompass a range of services including inbound customer support, technical support at both Tier 1 and Tier 2 levels, order management and fulfillment, email support, and appointment setting. Each service is carefully designed to address the specific needs and expectations of clients, ensuring seamless communication and operational efficiency.
What additional services does
Hastings Humans
provide?
When was
Hastings Humans
founded?
Hastings Humans was established in 1948, making it a well-respected player in the business process outsourcing industry for over 75 years. Its long history underscores a wealth of experience and a deep understanding of customer service dynamics, enabling the company to adapt and thrive in a changing market landscape.
What industry verticals does
Hastings Humans
serve?
Hastings Humans serves a diverse array of industries, specifically focusing on Healthcare & Life Sciences, Telecommunications & Media, Banking & Financial Services, and Insurance. This broad engagement allows them to tailor their services to meet the distinct requirements of each sector, ensuring compliance and effective communication.
What delivery model does
Hastings Humans
offer?
Hastings Humans employs an onshore delivery model, which means their services are provided from within the United States. This approach allows for closer collaboration with clients, ensuring that cultural nuances and communication styles are well understood. Onshore delivery typically results in higher quality interactions and more efficient service compared to offshore alternatives.
How many employees and/or seats does
Hastings Humans
have?
Hastings Humans has a workforce that ranges from 11 to 50 employees. This size enables the company to maintain a dedicated team that can deliver personalized service, ensuring that clients receive the attention and care they need while still being agile enough to adapt to changing demands.
Can
Hastings Humans
be considered a good service provider for startups?
Hastings Humans can be a valuable partner for startups, particularly those in need of foundational customer support services. Their focus on providing tailored solutions combined with an onshore delivery model allows startups to establish a strong customer service framework from the outset. However, startups should consider their specific needs and growth projections to determine if Hastings Humans aligns with their long-term strategy.
Can
Hastings Humans
be considered a good service provider for SMBs?
Hastings Humans is a strong service provider for small and medium businesses. With their flexible service offerings and commitment to personalized interactions, they can effectively support the growth objectives of SMBs. Their experience in various industries also means that they can tailor solutions to meet specific challenges that smaller businesses face.
Can
Hastings Humans
be considered a good service provider for enterprises?
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