Happytel
Sales and Lead-Generation Services
Happytel Retail Group is a leading Australian company that provides sales and lead-generation services for the technology and e-commerce sectors, known for its exceptional in-store experiences and customer-centric approach.
Size
51-200
Private
Mission
To create happiness by providing perfect mobile solutions for everyone.
About
Happytel Retail Group offers sales and lead-generation services along with customer experience and contact center solutions for clients in technology and e-commerce. The company operates using an onshore, nearshore, and offshore delivery model and supports a diverse range of clients across Australia and New Zealand.
It is recognized for its commitment to exceptional customer service, with a focus on providing tailored mobile solutions that enhance customer satisfaction and loyalty.
Services
Happytel Retail Group provides sales and lead-generation services supported by customer experience and contact center solutions. These services include inbound customer support, outbound SDR/cold calling, lead research, appointment setting, and technical support. Each solution is tailored to meet the specific needs of clients, ensuring high-quality service delivery across various channels.
Capabilities
Inbound Customer Support
Outbound SDR / Cold Calling
Lead Research & List Building
Appointment Setting
Sales Enablement Content
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Industries Served
The company serves clients in the technology and e-commerce sectors. It has experience supporting a wide range of businesses, including private equity clients, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Happytel is known for its exceptional in-store experiences and customer-centric philosophy, offering clients a unique competitive advantage. Its approach includes leveraging modern business insights and tools to continuously enhance the customer experience, ensuring trust and satisfaction in a complex digital environment.
Delivery Footprint
Headquartered in Auburn, New South Wales, Australia, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across Australia and New Zealand, with teams working in flexible environments tailored to client needs.
Certifications
ISO 27001:2005
ISO 9001:2008
Verticals
Technology & SaaS
Retail & e-Commerce
Clients
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What's the main service provided by
Happytel
?
Happytel specializes in providing sales and lead-generation services, complemented by a variety of customer experience and contact center solutions. Their offerings include inbound customer support, outbound sales development and cold calling, lead research and list building, appointment setting, sales enablement content, and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer live chat and messaging support, ensuring a comprehensive suite of services tailored to meet the specific needs of their clients.
What additional services does
Happytel
provide?
When was
Happytel
founded?
Happytel was established in 1994, making it a seasoned player in the industry with over 29 years of experience. Since its inception, the company has focused on delivering quality services in sales and lead generation, evolving its offerings to meet the changing demands of its clients.
What industry verticals does
Happytel
serve?
Happytel primarily serves clients in the Technology & SaaS and Retail & e-Commerce sectors. This focus allows them to tailor their services to meet the specific needs and challenges of businesses operating within these dynamic industries.
What delivery model does
Happytel
offer?
Happytel employs a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore services are provided within the same country, ensuring close collaboration and communication. Nearshore services are offered from nearby countries, which often results in similar time zones and cultural alignment. Offshore services are delivered from distant locations, allowing for cost-effective solutions while still maintaining quality standards.
How many employees and/or seats does
Happytel
have?
Happytel has a workforce ranging from 51 to 200 employees. This size enables the company to maintain a balance between personalized service and scalability, allowing them to cater to a variety of client needs while ensuring a dedicated approach to customer service.
Can
Happytel
be considered a good service provider for startups?
Can
Happytel
be considered a good service provider for SMBs?
Happytel is well-positioned to support small and medium-sized businesses with its flexible service offerings and scalable solutions. Their expertise in sales and lead generation, combined with a customer-centric approach, allows SMBs to enhance their customer engagement and drive growth. The company’s adaptable delivery model also ensures that they can meet the unique demands of smaller enterprises effectively.
Can
Happytel
be considered a good service provider for enterprises?
Happytel's proven track record in the technology and retail sectors, along with their ISO certifications, positions them as a reliable partner for enterprises and large organizations. Their comprehensive suite of services, combined with a flexible delivery model, allows them to meet the sophisticated needs of larger clients. The company’s commitment to exceptional customer service further enhances its appeal to enterprises looking for a dependable service provider.
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