Hands Working Virtually Inc
Customer Experience and Contact Center
Hands Working Virtually, Inc. is a women-owned and minority-owned BPO company that provides customer experience and contact center solutions for various industries, known for its commitment to diversity and exceptional service excellence.
Size
51-200
Private
Mission
To create a strong foundation for remote teams to work efficiently while fostering diversity and inclusion.
About
Hands Working Virtually, Inc. offers customer experience and contact center solutions along with back-office operations for clients in eCommerce, healthcare, law firms, and more. The company operates using a remote BPO model and supports clients across the United States, Saint Lucia, Jamaica, and the Philippines.
It is recognized for its experienced remote teams and innovative digital workspaces, with a mission to provide equal opportunities and exceptional customer service.
Services
Hands Working Virtually, Inc. provides customer experience and contact center solutions, supported by back-office operations. These services include inbound customer support, email handling, live chat, data entry, and social media management, tailored to streamline client business processes and improve operational efficiency.
Capabilities
Inbound Customer Support
Email Support
Live Chat & Messaging Support
Data Entry & Data Processing
Social Media Management
Appointment Setting
Quality Assurance & Monitoring
Industries Served
The company serves clients in eCommerce, healthcare, law firms, real estate, short-term rentals, and travel. It has experience supporting diverse businesses with services aligned to industry-specific requirements, ensuring high-quality customer service standards.
Unique Stregths
Hands Working Virtually is known for its commitment to diversity and inclusion, offering clients a globally distributed workforce with extensive training and experience. Its approach includes providing remote employees with the necessary tools and resources to work effectively, ensuring consistency and quality in service delivery.
Delivery Footprint
Headquartered in Palm Desert, California, the company operates using a remote BPO delivery model. It serves clients across the United States, Saint Lucia, Jamaica, and the Philippines, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Healthcare & Life Sciences
Real Estate & Property Management
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Hands Working Virtually Inc
?
Hands Working Virtually Inc specializes in customer experience and contact center solutions, complemented by various back-office operations. Their offerings encompass inbound customer support, email handling, live chat and messaging support, data entry and processing, social media management, appointment setting, as well as quality assurance and monitoring. This diverse range of services is designed to enhance client operations and improve efficiency across multiple channels.
What additional services does
Hands Working Virtually Inc
provide?
In addition to its core customer experience and contact center solutions, Happy Customers LLC also offers marketing operations services. This expanded service portfolio allows the company to assist clients with their marketing needs, further enhancing the overall customer engagement and project management capabilities. By integrating these services, Happy Customers LLC supports organizations in optimizing their marketing strategies and improving customer interactions across various touchpoints.
When was
Hands Working Virtually Inc
founded?
Hands Working Virtually Inc was established in 2013, making it over a decade old as of 2024. Since its inception, the company has focused on creating robust remote teams that cater to a wide array of client needs, emphasizing diversity and inclusion in its workforce.
What industry verticals does
Hands Working Virtually Inc
serve?
The company serves a variety of industries, including Retail & e-Commerce, Healthcare & Life Sciences, Real Estate & Property Management, Travel, Hospitality & Leisure, and Technology & SaaS. This broad focus enables Hands Working Virtually to tailor its services to meet the unique requirements of different sectors, ensuring high-quality customer service delivery.
What delivery model does
Hands Working Virtually Inc
offer?
Hands Working Virtually Inc employs a flexible delivery model that includes onshore, nearshore, and offshore solutions. Onshore services are delivered within the same country, providing easy communication and management. Nearshore services are offered from neighboring countries, while offshore services involve teams located in more distant countries. This multi-faceted approach allows the company to meet diverse client needs while optimizing cost and efficiency.
How many employees and/or seats does
Hands Working Virtually Inc
have?
Hands Working Virtually Inc has a workforce size ranging from 51 to 200 employees. This staffing range indicates a well-established operation capable of handling a significant volume of client work while maintaining a personalized approach to service delivery.
Can
Hands Working Virtually Inc
be considered a good service provider for startups?
Hands Working Virtually Inc can be a suitable service provider for startups, particularly those in need of customer experience solutions and back-office support. Their diverse range of services and commitment to operational efficiency can help new businesses streamline processes and enhance customer interactions without the overhead of building in-house teams from scratch. Additionally, their focus on remote work allows startups to access talent without geographical constraints.
Can
Hands Working Virtually Inc
be considered a good service provider for SMBs?
For small and medium businesses, Hands Working Virtually Inc presents a strong option due to its scalable service offerings and experience across various industries. Their ability to provide tailored solutions in customer support and back-office operations can significantly aid SMBs in achieving growth and enhancing customer satisfaction. Moreover, the flexibility in their delivery model ensures that they can adapt to the evolving needs of small to medium enterprises as they expand.
Can
Hands Working Virtually Inc
be considered a good service provider for enterprises?
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