Hands Working Virtually
Customer Experience and Contact Center
Hands Working Virtually, Inc. is a women-owned BPO company that provides customer experience and contact center solutions for eCommerce, healthcare, and law firms, known for its commitment to exceptional customer service and diverse workforce.
Size
Private
Mission
To provide equal opportunities globally by enabling remote teams to operate efficiently.
About
Hands Working Virtually, Inc. offers customer experience and contact center solutions along with back-office operations for clients in eCommerce, healthcare, and law firms. The company operates using a remote delivery model and supports businesses across the United States, Saint Lucia, Jamaica, and the Philippines.
It is recognized for its tailored solutions and a strong commitment to quality, with a focus on fostering a positive and inclusive workplace culture that drives client satisfaction.
Services
Hands Working Virtually, Inc. provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, technical support, and social media customer care. These services cover various channels including phone, email, and live chat, and are tailored to support client needs in streamlining business processes efficiently.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Document Indexing & Digitisation
Industries Served
The company serves clients in eCommerce, healthcare, law firms, and short-term rentals. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that each solution meets the unique demands of its clients.
Unique Stregths
Hands Working Virtually is known for its commitment to exceptional customer service and a diverse workforce, offering clients a reliable partner in BPO services. Its approach includes a focus on teamwork, accountability, and transparency, which helps deliver consistency at scale and fosters long-term client partnerships.
Delivery Footprint
Headquartered in Palm Desert, California, the company operates using a remote delivery model. It serves clients across the United States, Saint Lucia, Jamaica, and the Philippines, with teams working in remote environments to ensure flexibility and continuous service coverage.
Certifications
No items found.
Verticals
Retail & e-Commerce
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Hands Working Virtually
?
Hands Working Virtually specializes in customer experience and contact center solutions, complemented by back-office operations. Their service offerings include inbound customer support, technical support at various tiers, social media customer care, live chat and messaging support, email support, as well as data entry and processing, document indexing, and digitization. This extensive range is designed to cater to diverse client needs, ensuring efficient and streamlined business processes.
What additional services does
Hands Working Virtually
provide?
In addition to their primary focus on customer experience and contact center solutions, Hands Working Virtually offers comprehensive back-office operations. This extends their capabilities beyond customer interaction, allowing the company to support clients with essential administrative tasks and operational processes.
When was
Hands Working Virtually
founded?
Hands Working Virtually was established in 2013, marking over a decade of experience in delivering business process outsourcing solutions. Since its inception, the company has grown and adapted to meet the evolving needs of its clients across various industries.
What industry verticals does
Hands Working Virtually
serve?
Hands Working Virtually serves a variety of sectors, including Retail & e-Commerce and Healthcare & Life Sciences. Their expertise in these industries allows them to tailor their services to meet the specific demands and challenges faced by businesses operating within these verticals.
What delivery model does
Hands Working Virtually
offer?
Hands Working Virtually employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore services are delivered from within the same country as the client, nearshore services are provided from neighboring countries, and offshore services are conducted from locations further away. This approach enables the company to optimize operational efficiency while maintaining high standards of service delivery.
How many employees and/or seats does
Hands Working Virtually
have?
Can
Hands Working Virtually
be considered a good service provider for startups?
Hands Working Virtually can be a beneficial service provider for startups looking to establish their presence in competitive markets. With a robust range of services tailored to customer interaction and back-office operations, startups can leverage their expertise to enhance customer satisfaction and streamline processes without the overhead of building in-house teams. Their flexible delivery model also allows startups to scale services as they grow, making them an appealing option for new businesses seeking efficiency and quality.
Can
Hands Working Virtually
be considered a good service provider for SMBs?
For small and medium-sized businesses, Hands Working Virtually presents a strong service offering that can significantly aid in growth and operational flexibility. Their extensive experience across various industries enables them to understand the unique challenges faced by SMBs, making it easier for these businesses to access tailored solutions that enhance customer engagement and streamline back-office tasks. The scalable nature of their services allows SMBs to adapt their engagement level as their needs evolve.
Can
Hands Working Virtually
be considered a good service provider for enterprises?
Hands Working Virtually is well-equipped to serve enterprises and large companies, thanks to their comprehensive suite of services and remote delivery capabilities. Their commitment to quality and a diverse workforce positions them as a reliable partner for large organizations seeking consistent and sophisticated BPO solutions. The company's experience across multiple verticals further enhances its ability to cater to complex enterprise requirements, ensuring a dependable partnership that fosters long-term success.
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