Hablatel Contact Center
Customer Experience and Contact Center
Hablatel Contact Center is a nearshore outsourcing firm that provides customer experience and contact center solutions for diverse business needs, known for its commitment to customer satisfaction and 24/7 support.
Size
51-200
Private
Mission
To provide seamless and reliable telecommunications services, ensuring that customers stay connected across borders with ease.
About
Hablatel Contact Center offers customer experience and contact center solutions along with real-time customer service and online support for clients in various sectors. The company operates using a nearshore model and supports businesses primarily in Spanish-speaking markets and North America.
It is recognized for its reliable services, with a focus on customer satisfaction and innovative solutions that enhance communication and engagement.
Services
Hablatel Contact Center provides customer experience and contact center solutions supported by real-time customer service and online support. These services cover inbound customer support, multilingual support, and CRM solutions, tailored to support client needs in enhancing customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Multilingual Support
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in diverse sectors, offering solutions that cater to a wide range of business needs. It has experience supporting various client types with services aligned to industry-specific requirements, ensuring effective communication and customer engagement.
Unique Stregths
Hablatel is known for its commitment to customer satisfaction and 24/7 support, offering clients reliable and responsive service. Its approach includes continuous innovation and a focus on sustainability, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Mexico, the company operates using a nearshore delivery model. It serves clients across North America and Latin America, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
No items found.
Clients
Canada
Israel
Sweden
Switzerland
Qatar
Singapore
What's the main service provided by
Hablatel Contact Center
?
Hablatel Contact Center specializes in delivering exceptional customer experience and contact center solutions. Their primary focus is on providing inbound customer support, which is complemented by a range of additional services including multilingual support, live chat and messaging assistance, email support, CX consulting and journey mapping, quality assurance and monitoring, as well as voice-of-customer (VOC) analytics. This comprehensive suite of services is designed to enhance client interactions and operational efficiency, ensuring that customer needs are met effectively.
What additional services does
Hablatel Contact Center
provide?
When was
Hablatel Contact Center
founded?
Hablatel Contact Center was established in 2008, marking its entry into the customer service sector. As of 2024, the company has been in operation for 16 years, during which it has developed a reputation for reliability and customer satisfaction in the telecommunications and contact center industry.
What industry verticals does
Hablatel Contact Center
serve?
What delivery model does
Hablatel Contact Center
offer?
Hablatel Contact Center operates using a nearshore delivery model, which means that their services are provided from a location that is geographically close to their primary markets. This model allows for effective communication and collaboration, as well as cultural alignment with clients primarily in Spanish-speaking regions and North America. By leveraging a nearshore approach, Hablatel can offer timely and efficient support while maintaining high-quality service standards.
How many employees and/or seats does
Hablatel Contact Center
have?
Hablatel Contact Center employs a workforce of between 51 and 200 individuals. This size allows the company to maintain a balance between personalized service and the ability to scale operations to meet varying client demands. Their dedicated team is committed to delivering high-quality customer support and operational excellence.
Can
Hablatel Contact Center
be considered a good service provider for startups?
Can
Hablatel Contact Center
be considered a good service provider for SMBs?
Hablatel Contact Center is well-suited to serve small and medium businesses (SMBs) due to its flexible service offerings and commitment to customer satisfaction. With a scalable workforce and a variety of services, SMBs can benefit from tailored support that aligns with their growth objectives. The company's nearshore delivery model also allows for efficient communication and service delivery, which is crucial for smaller organizations looking to enhance their customer engagement without overextending their resources.
Can
Hablatel Contact Center
be considered a good service provider for enterprises?
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