Gurland
Customer Experience and Contact Center
Gurland is a global outsourcing company that provides customer experience and contact center solutions for healthcare, financial services, insurance, and retail, known for its impressive client success metrics and TCPA compliance.
Size
1-10
Private
1m-10m
Mission
About
Gurland offers customer experience and contact center solutions along with inbound customer support, technical support, and marketing automation for clients in healthcare, financial services, insurance, and retail. The company operates using an offshore model and supports clients primarily in the USA and Canada.
It is recognized for its 97% customer satisfaction rate, with a workforce of over 300 employees dedicated to enhancing client business growth through effective customer interaction management.
Services
Gurland provides customer experience and contact center solutions supported by inbound customer support, technical support, and marketing automation. These services cover various channels, including call center, chat, email, and SMS support, and are tailored to support client needs in customer retention and acquisition.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Outbound Telesales & Retention
Lead Research & List Building
Marketing Automation & CRM Ops
CRM Data Cleansing & Enrichment
Industries Served
The company serves clients in healthcare, financial services, insurance, and retail. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective customer engagement and marketing performance.
Unique Stregths
Gurland is known for its impressive client success metrics, offering clients a 75% conversion rate and a 100% increase in client traffic. Its approach includes transparency and partnership, sharing strategies with clients to ensure tailored solutions that meet their business needs.
Delivery Footprint
Headquartered in Wilmington, Delaware, Gurland operates using an offshore delivery model from the Philippines. It serves clients across North America, with teams working in a remote environment to accommodate client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Insurance
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Gurland
?
Gurland specializes in delivering comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support and technical support, which are further complemented by a range of sub-services. These include live chat and messaging support, email support, outbound telesales and retention, lead research and list building, as well as marketing automation and CRM operations. They also focus on CRM data cleansing and enrichment, ensuring that clients receive tailored and efficient customer interaction management.
What additional services does
Gurland
provide?
When was
Gurland
founded?
Gurland was established in 2017, marking its journey in the BPO industry. As of 2024, the company has been in operation for approximately seven years, during which it has built a reputation for delivering high-quality customer service solutions.
What industry verticals does
Gurland
serve?
Gurland serves a diverse range of industries, including Healthcare & Life Sciences, Banking & Financial Services, Insurance, and Retail & e-Commerce. Their expertise in these sectors allows them to provide specialized services that cater to the unique needs and challenges of each industry.
What delivery model does
Gurland
offer?
Gurland employs an offshore delivery model, primarily operating from the Philippines to serve clients in North America. This approach means that their services are provided from a location outside the client's country, which can result in cost savings and access to a wider talent pool. The offshore model allows Gurland to maintain flexibility and scalability in service delivery while ensuring high-quality customer interactions.
How many employees and/or seats does
Gurland
have?
Gurland has a small workforce comprising between 1 to 10 employees. This size allows for a personalized approach to client service and a close-knit team environment, which can enhance collaboration and responsiveness to client needs.
Can
Gurland
be considered a good service provider for startups?
Gurland can be a suitable service provider for startups looking for scalable customer support solutions. Their focus on inbound customer support and technical assistance can help new businesses establish strong customer relationships from the outset. Additionally, their offshore delivery model can provide cost-effective options that are particularly appealing to startups with limited budgets.
Can
Gurland
be considered a good service provider for SMBs?
Gurland is well-positioned to support small and medium-sized businesses (SMBs) through its tailored customer experience solutions. With a diverse service portfolio that includes various forms of customer support, Gurland can meet the unique needs of SMBs aiming for growth. Their experience in multiple industries ensures that they can provide relevant and effective support, making them a reliable partner for businesses in this category.
Can
Gurland
be considered a good service provider for enterprises?
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