Guatecall A Nearshore Bilingual English Spanish Call Center specializes in delivering comprehensive customer experience solutions and contact center services. Their offerings include various forms of inbound customer support, outbound telesales, and technical assistance, catering to diverse client needs. This multifaceted approach encompasses channels such as phone, email, chat, and social media, ensuring effective engagement for their clients.

Founded in 2002, Guatecall has been operating for over 21 years, establishing a strong presence in the customer service sector. Since its inception, the company has focused on providing high-quality bilingual support, contributing to its growth and reputation in the industry.

Guatecall serves a range of industries, specifically focusing on Healthcare & Life Sciences, Banking & Financial Services, and Retail & e-Commerce. This diverse vertical engagement allows the company to tailor its services to meet the unique demands of each sector.

Guatecall employs a nearshore delivery model, which means they provide services from a location close to their clients, in this case, Guatemala for U.S.-based companies. This approach combines the benefits of onshore and offshore services, allowing for effective communication and collaboration while maintaining cost efficiency. Their hybrid work environment further enhances flexibility and responsiveness to client needs.

Guatecall boasts a workforce of over 10,000 employees, reflecting its significant scale and capacity to handle a wide range of customer service demands. This extensive team enables the company to provide robust support and maintain high service standards across various client engagements.