Grupo Oll
Customer Experience and Contact Center
Grupo BPO is a Philippine-based offshore provider that offers customer experience and contact center services for various industries, known for its commitment to sustainable productivity and client relationships.
Size
51-200
Private
Mission
To empower clients and contribute to their long-term success.
About
Grupo BPO offers customer experience and contact center services along with back-office operations, HR, recruitment and payroll, IT infrastructure and managed services, and marketing operations for clients in banking, healthcare, retail, and telecommunications. The company operates using an offshore model and supports international clients from its headquarters in Manila, Philippines.
It is recognized for its diverse service offerings and expertise in handling complex business processes, with a focus on building long-term client relationships and delivering measurable results.
Services
Grupo BPO provides customer experience and contact center services, supported by back-office operations, HR, recruitment and payroll, IT infrastructure and managed services, and marketing operations. These services include inbound customer support, outbound telesales, technical support, billing and invoicing, and customer analytics, tailored to support various client needs across multiple channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Billing & Invoicing
CX Consulting & Journey Mapping
Customer & Marketing Analytics
Service Desk & IT Support
Campaign Management
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, retail and e-commerce, government and public sector, telecommunications and media, technology and SaaS, as well as manufacturing and industrial sectors. It has experience supporting diverse business types with services aligned to industry-specific requirements.
Unique Stregths
Grupo BPO is known for its commitment to sustainable productivity and strong client relationships, offering clients a reliable and flexible outsourcing solution. Its approach includes a focus on innovation and customer satisfaction, ensuring that services are consistently delivered at scale.
Delivery Footprint
Headquartered in Manila, Philippines, the company operates using an offshore delivery model. It serves clients across various international markets, with teams that adapt to client needs through remote and hybrid working environments.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Government & Public Sector
Telecommunications & Media
Technology & SaaS
Manufacturing & Industrial
Clients
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What's the main service provided by
Grupo Oll
?
Grupo Oll specializes in providing comprehensive customer experience and contact center services. Their offerings include a variety of sub-services such as inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as billing and invoicing. Additionally, they offer customer experience consulting, journey mapping, customer and marketing analytics, service desk and IT support, and campaign management. This wide range of services is designed to meet diverse client needs across multiple channels.
What additional services does
Grupo Oll
provide?
In addition to their primary focus on HR, recruitment, and payroll services, Grupo Progestion also offers customer experience and contact center services. This expansion into customer support showcases their capability to provide a comprehensive suite of business solutions beyond just human resources, making them a versatile partner for their clients.
When was
Grupo Oll
founded?
Grupo Oll was established in 2009, which means the company has been in operation for approximately 15 years. Since its inception, it has focused on empowering clients and contributing to their long-term success through innovative outsourcing solutions.
What industry verticals does
Grupo Oll
serve?
Grupo Oll serves a diverse array of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Government & Public Sector, Telecommunications & Media, Technology & SaaS, as well as Manufacturing & Industrial sectors. This extensive industry focus allows them to tailor their services to meet the specific needs of various business types.
What delivery model does
Grupo Oll
offer?
Grupo Oll utilizes an offshore delivery model, which means that their services are provided remotely from their operations in Argentina to clients located in other countries. This approach allows the company to leverage cost advantages and access a broader talent pool, while still ensuring high-quality service delivery tailored to client requirements.
How many employees and/or seats does
Grupo Oll
have?
Grupo Oll employs between 51 and 200 individuals, reflecting a workforce size that enables them to deliver personalized services while maintaining the flexibility necessary to adapt to client demands effectively.
Can
Grupo Oll
be considered a good service provider for startups?
Can
Grupo Oll
be considered a good service provider for SMBs?
Grupo Oll could be a strong service partner for small and medium businesses (SMBs) due to its flexible service offerings and commitment to fostering growth. Their diverse portfolio allows SMBs to access a range of customer experience solutions that can scale as the business grows, ensuring that they receive support that evolves with their needs.
Can
Grupo Oll
be considered a good service provider for enterprises?
Grupo Oll is well-suited as a service provider for enterprises and large companies, thanks to its robust capabilities in handling complex business processes. Their offshore model and extensive experience across various sectors position them to deliver reliable, high-quality services at scale, making them a dependable partner for large organizations seeking sophisticated outsourcing solutions.
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