Grupo Gabssa
Customer Experience and Contact Center
Grupo Gabssa is a leading Mexican company that provides customer experience and contact center solutions for banking, telecommunications, retail, and utilities, known for its ISO-certified operations and extensive local expertise.
Size
5K-10K
Private
Mission
To become an extension of clients' businesses by providing high-quality services through highly trained staff and cutting-edge technology.
About
Grupo Gabssa offers customer experience and contact center solutions along with administrative and real estate services for clients in banking, telecommunications, retail, and utilities. The company operates using an onshore model and supports both Mexican and international clients seeking local market expertise.
It is recognized for its ISO certifications in quality and information security, with a commitment to becoming an extension of its clients' businesses through high-quality service and advanced technology.
Services
Grupo Gabssa provides customer experience and contact center solutions supported by administrative services and real estate offerings. These services include inbound customer support, outbound telesales, lead research, and campaign management. They cover various communication channels, including voice, email, and SMS, tailored to support clients' operational needs in the BPO sector.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Campaign Management
Industries Served
The company serves clients in banking, telecommunications, retail, and utilities. It has experience supporting both local and international businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational efficiency.
Unique Stregths
Grupo Gabssa is known for its ISO certifications in quality management and information security, offering clients a reliable and compliant service experience. Its approach includes utilizing advanced technology and highly trained staff, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Benito Juarez, Ciudad de México, the company operates using an onshore delivery model. It serves clients across all 32 states in Mexico, with a network of 55 operational branches and three main contact centers located in Mexico City, Monterrey, and Guadalajara.
Certifications
No items found.
Verticals
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Energy & Utilities
Clients
No items found.
What's the main service provided by
Grupo Gabssa
?
Grupo Gabssa specializes in delivering exceptional customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound telesales and retention, lead research and list building, as well as campaign management. These services are designed to cater to diverse communication needs across various channels, ensuring that clients receive tailored support that aligns with their operational goals.
What additional services does
Grupo Gabssa
provide?
When was
Grupo Gabssa
founded?
Grupo Gabssa was established in 1995, marking nearly three decades of experience in the business process outsourcing industry. Since its inception, the company has been committed to providing high-quality services and evolving its offerings to meet the changing demands of its clients.
What industry verticals does
Grupo Gabssa
serve?
Grupo Gabssa serves a variety of industries, focusing primarily on Banking & Financial Services, Telecommunications & Media, Retail & e-Commerce, and Energy & Utilities. This diverse industry expertise enables the company to tailor its services to meet the specific needs and regulatory requirements of each sector.
What delivery model does
Grupo Gabssa
offer?
Grupo Gabssa employs an onshore delivery model, which means that their services are provided from within Mexico, allowing them to leverage local market expertise and cultural understanding. This approach ensures that clients receive dedicated support with a focus on efficiency and responsiveness, while also facilitating compliance with local regulations.
How many employees and/or seats does
Grupo Gabssa
have?
Grupo Gabssa has a robust workforce comprising between 5,000 and 10,000 employees. This considerable size allows the company to scale operations effectively and meet the diverse demands of its clients across various sectors.
Can
Grupo Gabssa
be considered a good service provider for startups?
Can
Grupo Gabssa
be considered a good service provider for SMBs?
Can
Grupo Gabssa
be considered a good service provider for enterprises?
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