Grupo Exceltia S A
Customer Experience and Contact Center
Exceltia Group is a specialized company that provides SWIFT services for financial institutions, known for its leadership in digital transformation within the financial sector.
Size
1-10
Private
Mission
About
Exceltia Group offers SWIFT services along with innovative solutions for clients in the financial sector. The company operates using a boutique model and supports financial entities and corporations.
It is recognized for its commitment to innovation, with a focus on helping clients modernize and centralize their financial communication frameworks.
Services
Exceltia Group provides SWIFT services supported by innovative solutions tailored to meet evolving compliance and communication standards. These services are designed to help financial institutions and corporations centralize their operations around secure messaging standards such as ISO20022, addressing critical needs for secure and standardized data exchange.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Industries Served
The company serves clients in the financial sector, specifically targeting financial institutions and corporations. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms that enhance secure communication.
Unique Stregths
Exceltia Group is known for its leadership in digital transformation, offering clients innovative solutions that keep pace with the rapidly evolving digital and regulatory environment in finance. Its approach includes a strong focus on compliance and communication standards, ensuring that clients are equipped to meet their operational challenges.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using a boutique delivery model. It serves clients primarily in the financial sector, with a team of 20 to 49 employees dedicated to providing agile and expert support.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Grupo Exceltia S A
?
Grupo Exceltia S A specializes in enhancing customer experience through its primary service offering, which is centered around Customer Experience and Contact Center solutions. The company also provides a range of sub-services, including Inbound Customer Support, Outbound Telesales & Retention, and Lead Research & List Building, all designed to help businesses effectively engage with their customers and streamline communication.
What additional services does
Grupo Exceltia S A
provide?
In addition to its primary customer experience and contact center solutions, Grupo Gabssa offers a suite of additional services that enhance its operational capabilities. These include back-office operations and comprehensive analytics and data services, which support clients in optimizing their business processes and decision-making.
When was
Grupo Exceltia S A
founded?
Founded in 2010, Grupo Exceltia S A has been in operation for approximately 14 years. Since its inception, the company has focused on providing innovative solutions tailored to the needs of the financial sector, successfully establishing itself within this niche market.
What industry verticals does
Grupo Exceltia S A
serve?
Grupo Exceltia S A operates within several key industries, specifically Technology & SaaS, Retail & e-Commerce, Banking & Financial Services, as well as Healthcare & Life Sciences. This diverse vertical focus allows the company to cater to a wide range of clients, each with distinct requirements.
What delivery model does
Grupo Exceltia S A
offer?
The delivery model employed by Grupo Exceltia S A encompasses both onshore and offshore operations. Onshore delivery typically involves providing services from within the same country as the client, ensuring seamless communication and cultural alignment. Offshore delivery, on the other hand, allows the company to leverage cost efficiencies by utilizing resources from different geographical locations. This flexible approach enables Grupo Exceltia to meet diverse client needs effectively.
How many employees and/or seats does
Grupo Exceltia S A
have?
Grupo Exceltia S A operates with a small team, consisting of between 1 to 10 employees. This boutique size allows the company to provide personalized service and agile support to its clients, fostering a close-knit working environment that emphasizes collaboration and responsiveness.
Can
Grupo Exceltia S A
be considered a good service provider for startups?
While Grupo Exceltia S A primarily serves clients in the financial sector, its range of customer experience services may provide valuable support for startups, especially those looking to enhance their customer engagement strategies. The company's focus on innovative solutions and personalized service can be advantageous for emerging businesses seeking to establish a strong foothold in competitive markets.
Can
Grupo Exceltia S A
be considered a good service provider for SMBs?
Grupo Exceltia S A is well-positioned to support small and medium-sized businesses due to its flexible service offerings and commitment to customer engagement. The boutique nature of the company allows for tailored solutions that can adapt to the specific needs of SMBs, making it a reliable partner for those aiming to grow and enhance their operational efficiency.
Can
Grupo Exceltia S A
be considered a good service provider for enterprises?
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