Grupo Exceltia
Customer Experience and Contact Center
Exceltia Group is a financial technology firm that provides SWIFT and financial messaging services for financial institutions, known for its expertise in digital transformation and compliance with international standards.
Size
1-10
Private
Mission
To lead digital transformation in the financial sector by offering innovative and secure solutions for messaging and connectivity.
About
Exceltia Group offers SWIFT services along with innovative digital solutions for clients in the financial sector. The company operates using a global delivery model and supports financial institutions and corporations.
It is recognized for its specialized focus on centralized messaging and compliance with international financial messaging standards, ensuring secure and efficient communication.
Services
Exceltia Group provides SWIFT services supported by digital transformation tools and compliance solutions. These services include centralized SWIFT messaging and innovative digital solutions tailored to meet the specific needs of financial institutions and corporations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Lead Research & List Building
Industries Served
The company serves clients in the financial sector, particularly focusing on banks and corporations that require robust messaging infrastructure. It has experience supporting various financial entities with services aligned to international standards such as ISO 20022.
Unique Stregths
Exceltia Group is known for its expertise in SWIFT connectivity and digital transformation, offering clients innovative and secure solutions. Its approach includes a commitment to compliance with international messaging standards, which helps deliver reliable and efficient operations.
Delivery Footprint
Headquartered with a global presence, the company operates using a flexible delivery model. It serves clients across various regions, ensuring that financial institutions can achieve seamless communication and connectivity.
Certifications
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Verticals
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Clients
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What's the main service provided by
Grupo Exceltia
?
Grupo Exceltia specializes in delivering exceptional customer experience and contact center solutions. Their primary services encompass inbound customer support, outbound telesales and retention, live chat and messaging support, email support, and lead research and list building. This comprehensive offering allows the company to effectively meet the diverse needs of clients, particularly in the financial sector.
What additional services does
Grupo Exceltia
provide?
When was
Grupo Exceltia
founded?
Founded in 2010, Grupo Exceltia has been operating for over 13 years. The company was established with a vision to provide innovative solutions in the financial sector and has since built a reputation for excellence in messaging and connectivity.
What industry verticals does
Grupo Exceltia
serve?
What delivery model does
Grupo Exceltia
offer?
Grupo Exceltia employs a flexible delivery model that includes both onshore and offshore options. Onshore delivery means that services are provided within the same country as the client, ensuring close communication and understanding of local market nuances. Offshore delivery, on the other hand, involves providing services from a different country, which can offer cost advantages and access to a wider talent pool. This dual approach allows Grupo Exceltia to cater effectively to the needs of their diverse clientele.
How many employees and/or seats does
Grupo Exceltia
have?
Grupo Exceltia operates with a small team, consisting of 1 to 10 employees. This compact size enables the company to maintain agility and provide personalized service to each client, fostering strong relationships and a high level of customer satisfaction.
Can
Grupo Exceltia
be considered a good service provider for startups?
For startups looking for a service provider, Grupo Exceltia presents a viable option, particularly due to their specialized focus on the financial sector. Their ability to offer tailored solutions in customer experience, combined with their small team size, allows for personalized attention that many startups require as they navigate their early growth stages. However, potential clients should consider if the company’s scale aligns with their specific needs.
Can
Grupo Exceltia
be considered a good service provider for SMBs?
Grupo Exceltia is well-suited to support small and medium businesses (SMBs) due to its flexible service offerings and commitment to customer satisfaction. The company's range of inbound and outbound services, coupled with their experience in the financial sector, enables them to help SMBs enhance their customer engagement and sales processes effectively. Their compact team size allows for agility, making it easier for SMBs to adapt to changing business demands.
Can
Grupo Exceltia
be considered a good service provider for enterprises?
While Grupo Exceltia offers valuable services, they may be more suited for small to medium-sized enterprises rather than large corporations. Their current workforce size and service delivery model suggest that they excel in providing personalized and adaptable solutions, which are often more beneficial for smaller organizations. Enterprises requiring extensive scalability and sophisticated infrastructure might find their offerings limited in comparison to larger BPO providers.
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