Grupo Electrotecnica
IT Infrastructure and Managed Services
Grupo Electrotecnica is a leading provider of IT infrastructure and managed services for telecommunications, healthcare, banking, and energy sectors, known for its award-winning data center solutions.
Size
11-50
Private
Mission
To provide turnkey solutions for data centers and mission-critical applications, ensuring business continuity and system protection.
About
Grupo Electrotecnica offers IT infrastructure and managed services along with technical support and disaster recovery for clients in telecommunications, healthcare, banking, and energy. The company operates using a nearshore model and supports clients across Central America.
It is recognized for its innovative turnkey solutions, with a strong commitment to customer satisfaction and extensive maintenance support that ensures business continuity.
Services
Grupo Electrotecnica provides IT infrastructure and managed services supported by technical support and disaster recovery solutions. These services include service desk and IT support, network monitoring and management, and data-center operations, tailored to support mission-critical applications and ensure uninterrupted operations for clients.
Capabilities
Technical Support (Tier 1/2)
Service Desk & IT Support
Network Monitoring & Management
Data-Centre Operations
Disaster Recovery & Backup
Industries Served
The company serves clients in telecommunications, healthcare, banking, and energy sectors. It has experience supporting over 3,500 clients with services aligned to industry-specific requirements and technology platforms that optimize critical infrastructure.
Unique Stregths
Grupo Electrotecnica is known for its award-winning data center solutions, offering clients a high level of expertise and innovation. Its approach includes comprehensive maintenance contracts and 24/7 support, which help deliver reliability and consistency at scale.
Delivery Footprint
Headquartered in San José, Costa Rica, the company operates using a nearshore delivery model. It serves clients across Central America, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Healthcare & Life Sciences
Banking & Financial Services
Energy & Utilities
Clients
No items found.
What's the main service provided by
Grupo Electrotecnica
?
Grupo Electrotecnica specializes in providing IT infrastructure and managed services, focusing on critical data center solutions. Their offerings include a range of support services such as Tier 1 and Tier 2 technical support, a dedicated service desk, IT support, network monitoring and management, as well as comprehensive disaster recovery and backup solutions. These services are designed to ensure operational continuity for businesses across various sectors.
What additional services does
Grupo Electrotecnica
provide?
When was
Grupo Electrotecnica
founded?
Founded in 1975, Grupo Electrotecnica has been in operation for nearly 49 years, establishing itself as a key player in the IT infrastructure and managed services sector. Over the decades, the company has developed a strong reputation for delivering innovative solutions that cater to mission-critical applications and client needs.
What industry verticals does
Grupo Electrotecnica
serve?
Grupo Electrotecnica serves a diverse array of industries, including Telecommunications & Media, Healthcare & Life Sciences, Banking & Financial Services, as well as Energy & Utilities. This broad focus enables them to tailor their services to meet the specific requirements of each sector.
What delivery model does
Grupo Electrotecnica
offer?
Grupo Electrotecnica employs a nearshore delivery model, which allows them to provide services to clients located in nearby regions, particularly throughout Central America. This approach offers the advantage of close proximity, facilitating efficient communication and collaboration, which is essential for effective support and service delivery.
How many employees and/or seats does
Grupo Electrotecnica
have?
Grupo Electrotecnica has a workforce ranging from 11 to 50 employees. This size allows for a personalized approach to service delivery while still providing the expertise necessary to meet client demands effectively.
Can
Grupo Electrotecnica
be considered a good service provider for startups?
While Grupo Electrotecnica's services are robust and well-suited for various industries, their focus on IT infrastructure and managed services may be more aligned with established businesses than startups. Startups might find value in their technical support and infrastructure solutions, but they should consider whether the scale and depth of services match their specific growth needs.
Can
Grupo Electrotecnica
be considered a good service provider for SMBs?
Grupo Electrotecnica is well-positioned to support small and medium businesses (SMBs) with its comprehensive range of IT services. Their tailored solutions can help SMBs enhance their operational efficiency and ensure business continuity. Additionally, their nearshore delivery model offers SMBs the advantage of cost-effective support without compromising quality.
Can
Grupo Electrotecnica
be considered a good service provider for enterprises?
For enterprises and large companies, Grupo Electrotecnica presents a strong option due to their extensive experience in supporting mission-critical applications and their award-winning service delivery, including the Stevie Award for Customer Service Department of the Year. Their comprehensive service offerings, coupled with a reliable delivery model, make them a suitable partner for enterprises seeking to enhance their IT infrastructure and managed services.
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