Grupo Concentra
Customer Experience and Contact Center
Concentra BPO is a leading Mexican BPO company that provides customer experience and contact center solutions for various industries, known for its human-centered communication approach.
Size
201-500
Private
Mission
To bridge the gap between businesses and their customers through human-centered communication.
About
Concentra BPO offers customer experience and contact center solutions along with sales and lead-generation services for clients in diverse sectors. The company operates using a nearshore model and supports clients primarily in North America and Latin America.
It is recognized for its commitment to human-centered interactions, with over a million outbound calls executed weekly to enhance client engagement and satisfaction.
Services
Concentra BPO provides customer experience and contact center solutions, supported by sales and lead-generation services. These services include inbound customer support, outbound telesales and retention, multilingual support, social media customer care, live chat and messaging support, and email support. Each solution is tailored to enhance communication and operational efficiency for clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients across various industries, focusing on general customer service and lead generation for businesses. It has experience supporting organizations that require robust customer interaction management and operational support solutions.
Unique Stregths
Concentra BPO is known for its emphasis on human-centered communication, offering clients a unique approach that fosters meaningful connections. Its operational practices include conducting over a million outbound calls weekly, ensuring effective engagement with target audiences.
Delivery Footprint
Headquartered in Mexico City, the company operates using a nearshore delivery model. It serves clients across North America and Latin America, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Grupo Concentra
?
Grupo Concentra specializes in delivering customer experience and contact center solutions, ensuring that businesses connect effectively with their clients. Their offerings encompass a variety of sub-services, including inbound customer support, outbound telesales and retention, multilingual support, social media customer care, live chat and messaging support, as well as email support. This comprehensive suite is designed to enhance communication and operational efficiency for businesses across various sectors.
What additional services does
Grupo Concentra
provide?
In addition to their primary focus on customer experience and contact center solutions, Grupo Concentra also offers sales and lead-generation services. This expanded portfolio enables them to assist clients not only in managing customer relationships but also in driving new business opportunities and enhancing overall sales effectiveness.
When was
Grupo Concentra
founded?
Grupo Concentra was established in 2001, marking over 22 years in the business process outsourcing industry as of 2024. Since its inception, the company has developed a strong reputation for its customer-centric approach and innovative service delivery, evolving alongside the changing needs of its clients.
What industry verticals does
Grupo Concentra
serve?
What delivery model does
Grupo Concentra
offer?
Grupo Concentra employs a nearshore delivery model, which allows them to provide services from a location that is geographically close to their clients. This approach facilitates better communication and collaboration, as well as cost-effective solutions for businesses primarily in North America and Latin America. The nearshore model leverages time zone advantages and cultural affinities, ensuring a seamless engagement experience.
How many employees and/or seats does
Grupo Concentra
have?
Grupo Concentra has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a robust team that is agile enough to adapt to various client needs while also providing the capacity to manage significant volumes of customer interactions effectively.
Can
Grupo Concentra
be considered a good service provider for startups?
Grupo Concentra can be a valuable service provider for startups, particularly those looking to establish a strong customer relationship management framework. With their expertise in customer experience and various support services, startups can benefit from tailored solutions that help them engage effectively with early customers. Their nearshore delivery model also supports cost efficiency, which is crucial for emerging businesses working with limited budgets.
Can
Grupo Concentra
be considered a good service provider for SMBs?
Grupo Concentra is well-suited to serve small and medium-sized businesses (SMBs) due to its scalable service offerings and commitment to client engagement. Their diverse range of customer support solutions allows SMBs to enhance their operational efficiency while focusing on growth. The company’s experience in handling customer interactions ensures that SMBs receive the level of support necessary to compete effectively in their respective markets.
Can
Grupo Concentra
be considered a good service provider for enterprises?
For enterprises and large companies, Grupo Concentra presents a reliable option, given its significant operational capacity and experience in managing high volumes of customer interactions. Their sophisticated service offerings, coupled with a focus on human-centered communication, make them a strong partner for large organizations seeking to optimize customer engagement. The nearshore delivery model further enhances their ability to cater to the complex needs of enterprise clients across North and Latin America.
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