Grupo Aros
Customer Experience and Contact Center
Grupo Aros is a Panamanian company that provides customer experience and contact center services for the banking and financial services sector, known for its comprehensive outsourcing solutions and strategic market presence.
Size
51-200
Private
Mission
To create value through innovation, expertise, and personalized service, helping partners achieve measurable success in their industries.
About
Grupo Aros offers customer experience and contact center services along with sales and lead-generation services for clients in the banking and financial services sector. The company operates using an onshore model and supports clients primarily in Central America.
It is recognized for its tailored business solutions, with a strong leadership team and a commitment to enhancing operational efficiency for its partners.
Services
Grupo Aros provides customer experience and contact center services, supported by sales and lead-generation services and specific offerings such as inbound customer support and outbound telesales. These services cover various communication channels, including voice, email, and chat, and are tailored to support the operational needs of financial institutions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Sales Enablement Content
Financial Planning & Analysis (FP&A)
Risk & Fraud Analytics
Industries Served
The company serves clients in the banking and financial services sector. It has experience supporting financial and commercial companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Grupo Aros is known for its intelligent outsourcing solutions, offering clients significant operational impact. Its approach includes strategic business process management and a dedicated leadership team, which help deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Panama, the company operates using an onshore delivery model. It serves clients across Central America, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Grupo Aros
?
Grupo Aros specializes in enhancing customer experiences through its core offering of customer experience and contact center services. Supporting this primary service are additional features such as inbound customer support, outbound telesales and retention, email support, sales enablement content, financial planning and analysis (FP&A), and risk and fraud analytics. This comprehensive suite of services is designed to cater specifically to the operational needs of clients, particularly in the banking and financial services sector.
What additional services does
Grupo Aros
provide?
In addition to their primary offerings in HR and payroll, Grupo Avance also provides essential customer experience and contact center services, as well as marketing operations. This diverse service portfolio enables them to support clients not just in human resources, but also in enhancing customer interactions and executing effective marketing strategies, making them a well-rounded partner for various business functions.
When was
Grupo Aros
founded?
Grupo Aros was established in 2014, marking a decade of dedicated service in 2024. Since its inception, the company has been focused on delivering innovative solutions and personalized services to its clients, helping them achieve measurable success within their respective industries.
What industry verticals does
Grupo Aros
serve?
Grupo Aros primarily serves clients in the Banking & Financial Services sector. The company has developed its expertise in addressing the specific needs of financial institutions, providing tailored solutions that align with industry regulations and technological demands.
What delivery model does
Grupo Aros
offer?
Grupo Aros employs an onshore and nearshore delivery model, which means that their services are provided from locations within the same country or region as their clients. This approach allows for closer collaboration and communication, ensuring that the services are aligned with client expectations and operational requirements while also enabling flexibility in team management.
How many employees and/or seats does
Grupo Aros
have?
Grupo Aros has a workforce comprising between 51 and 200 employees. This size allows the company to maintain a balance between personalized service and operational capability, enabling them to effectively respond to the needs of their clients.
Can
Grupo Aros
be considered a good service provider for startups?
While Grupo Aros is a capable service provider, it may be more suited for growing companies than early-stage startups. Their specialized services in customer experience and sales support can be beneficial for startups looking to establish a foothold in the banking and financial services sector. However, startups may find their offerings more advantageous as they scale and require more robust customer engagement solutions.
Can
Grupo Aros
be considered a good service provider for SMBs?
Grupo Aros is well-positioned to support small and medium businesses, particularly those in the financial services sector. Their range of tailored services and commitment to enhancing operational efficiency can provide SMBs with the necessary tools to grow and compete effectively. Additionally, their onshore delivery model allows for flexible engagement, which is crucial for SMBs that may need to adapt quickly to changing market conditions.
Can
Grupo Aros
be considered a good service provider for enterprises?
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