Groupe Vipp specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, multilingual support, and email assistance. Additionally, they provide CX consulting services along with journey mapping, ensuring that clients receive tailored strategies that enhance customer satisfaction and optimize sales processes.

Established in 1939, Groupe Vipp has been operating for over 85 years. Since its inception, the company has evolved to become a key player in the customer experience sector, focusing on innovative strategies that cater to the needs of clients in various industries.

Groupe Vipp operates using an offshore delivery model, which means that they provide their services from locations outside the client’s primary market. This approach allows them to leverage skilled teams based in Africa, ensuring high-quality service while maintaining cost efficiency. By using this model, they can effectively meet the diverse needs of their clients across French and European markets.

Groupe Vipp employs between 51 and 200 individuals, positioning itself as a mid-sized company. This workforce size allows them to maintain a balance between personalized service and the capacity to handle a variety of client demands across different industries.

Groupe Vipp is well-suited to serve small and medium-sized businesses (SMBs). Their comprehensive service offerings, including customer support and sales optimization, provide SMBs with the tools necessary for growth and customer retention. Additionally, their offshore delivery model enables them to deliver quality services efficiently, which can be particularly beneficial for SMBs looking to scale without incurring substantial overhead costs.