Groupe Outsourcia
Customer Experience and Contact Center
Outsourcia is a leading BPO provider that offers customer experience and contact center solutions for banking, telecommunications, and e-commerce sectors, known for its multilingual and multi-channel approach.
Size
501-1K
Private
10m-50m
Mission
To optimize business processes and enhance customer relationships through innovative solutions and strategic partnerships.
About
Outsourcia offers customer experience and contact center solutions along with back-office operations and marketing services for clients in banking, telecommunications, and e-commerce. The company operates using an onshore and nearshore model and supports clients across Europe and Africa.
It is recognized for its commitment to social responsibility and innovation, with a diverse team focused on enhancing customer relationships and optimizing business processes.
Services
Outsourcia provides customer experience and contact center solutions supported by back-office operations and marketing services. These services include inbound customer support, technical assistance, outbound telesales, data entry, and campaign management. Each solution is tailored to enhance client engagement and streamline business processes.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Data Entry & Data Processing
Campaign Management
Content Creation & Localisation
Web Development
Industries Served
The company serves clients in banking, telecommunications, and e-commerce. It has experience supporting notable brands such as Total, Renault, and Orange, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Outsourcia is known for its multilingual capabilities and commitment to customer satisfaction, offering clients a robust operational framework. Its approach includes a focus on innovation and strategic partnerships, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in Casablanca, Morocco, the company operates using an onshore and nearshore delivery model. It serves clients across Europe and Africa, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Groupe Outsourcia
?
Groupe Outsourcia specializes in delivering customer experience and contact center solutions, complemented by a range of back-office operations and marketing services. Their offerings include inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, outbound telesales and retention strategies, data entry and processing, as well as campaign management. This diverse portfolio is designed to enhance client engagement and streamline business processes effectively.
What additional services does
Groupe Outsourcia
provide?
When was
Groupe Outsourcia
founded?
Groupe Outsourcia was established in 2003, which means the company has been operating for over 20 years. Since its inception, it has focused on optimizing business processes and enhancing customer relationships through innovative solutions and strategic partnerships.
What industry verticals does
Groupe Outsourcia
serve?
The company serves a variety of industries, specifically focusing on Banking & Financial Services, Telecommunications & Media, and Retail & e-Commerce. This targeted approach allows Groupe Outsourcia to tailor its services to meet the unique requirements of each sector.
What delivery model does
Groupe Outsourcia
offer?
Groupe Outsourcia employs both onshore and nearshore delivery methods to provide services. Onshore delivery means that services are provided within the same country as the client, which often results in better alignment with client needs. Nearshore delivery involves providing services from neighboring countries, offering a balance of cost efficiency and cultural compatibility. This hybrid model allows the company to support clients effectively across Europe and Africa.
How many employees and/or seats does
Groupe Outsourcia
have?
Groupe Outsourcia has a workforce size ranging from 501 to 1,000 employees. This scale indicates a robust team capable of handling diverse client needs while maintaining a focus on quality service delivery.
Can
Groupe Outsourcia
be considered a good service provider for startups?
Groupe Outsourcia can be a valuable service provider for startups, particularly those in the banking, telecommunications, and e-commerce sectors. With its extensive range of customer experience and back-office services, the company can help startups establish strong customer relationships and streamline their operations from the outset. Their focus on innovative solutions can support startups in navigating the competitive landscape effectively.
Can
Groupe Outsourcia
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Groupe Outsourcia presents a strong service offering. Their flexible service portfolio, combined with a commitment to customer satisfaction, allows SMBs to benefit from comprehensive support tailored to their specific needs. The company's ability to scale its services ensures that SMBs can grow without compromising on quality or efficiency.
Can
Groupe Outsourcia
be considered a good service provider for enterprises?
Groupe Outsourcia is well-positioned to serve enterprises and large companies. With a significant workforce and a robust operational framework, the company can deliver reliable and sophisticated services at scale. Their experience with major brands and commitment to innovative solutions further enhance their capability to support complex enterprise needs.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.