Groupe Outsourcia
Customer Experience and Contact Center
Outsourcia is a leading BPO provider that offers customer experience management for various sectors, known for its multilingual and omnichannel solutions.
Size
201-500
Private
Mission
To assist clients throughout the entire life cycle of their products and services by offering tailored solutions that meet market demands and enhance customer relationships.
About
Outsourcia offers customer experience management along with business process outsourcing and digital services for clients in automotive, eCommerce, telecommunications, and banking. The company operates using a nearshore model and supports international clients across multiple regions.
It is recognized for its commitment to customer obsession, with a focus on enhancing client relationships through tailored solutions and innovative strategies.
Services
Outsourcia provides customer experience management supported by business process outsourcing and digital services. These services include inbound customer support, technical assistance, and web development, tailored to enhance customer relationships and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Data Entry & Data Processing
Content Moderation
Campaign Management
Web Development
Industries Served
The company serves clients in automotive, eCommerce, telecommunications, and banking sectors. It has experience supporting top-tier international companies, ensuring that services align with industry-specific requirements and technology platforms.
Unique Stregths
Outsourcia is known for its multilingual and omnichannel solutions, offering clients a comprehensive approach to customer experience management. Its strategy includes implementing tailored solutions that meet increasing market demands, ensuring high levels of client satisfaction.
Delivery Footprint
Headquartered in Casablanca, Morocco, the company operates using a nearshore delivery model. It serves clients across Morocco, France, Madagascar, and Niger, with plans for further international expansion.
Certifications
No items found.
Verticals
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Gaming & Entertainment
Technology & SaaS
Clients
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What's the main service provided by
Groupe Outsourcia
?
Groupe Outsourcia specializes in customer experience management, primarily focusing on contact center operations. Their offerings include inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, as well as outbound telesales and retention services. Additionally, they provide data entry and processing, content moderation, campaign management, and web development, all designed to enhance client interactions and operational success.
What additional services does
Groupe Outsourcia
provide?
In addition to their main customer experience management offerings, Groupe Outsourcia provides a range of back-office and marketing operations services. These additional capabilities enable them to support clients comprehensively, from customer interaction to backend processes, ensuring a seamless operational experience.
When was
Groupe Outsourcia
founded?
Groupe Outsourcia was established in 2003, marking over 20 years in the business process outsourcing sector. Since its inception, the company has evolved and adapted to meet the changing demands of its clients, ensuring a strong foothold in various industries.
What industry verticals does
Groupe Outsourcia
serve?
Groupe Outsourcia serves a diverse array of industries, including Banking & Financial Services, Telecommunications & Media, Retail & e-Commerce, Gaming & Entertainment, and Technology & SaaS. This broad focus allows them to cater to the specific needs and challenges of each sector, enhancing their service delivery.
What delivery model does
Groupe Outsourcia
offer?
Groupe Outsourcia operates using a nearshore delivery model, which means that their services are provided from geographically proximate locations, allowing for better communication and collaboration with clients. This approach helps reduce costs and improve efficiency, while still offering high-quality service that aligns closely with client needs.
How many employees and/or seats does
Groupe Outsourcia
have?
Groupe Outsourcia has a workforce size ranging between 201 and 500 employees. This scale allows the company to maintain a balance between personalized service and the capacity to handle larger projects, making them adaptable to various client demands.
Can
Groupe Outsourcia
be considered a good service provider for startups?
Groupe Outsourcia can be a beneficial partner for startups looking to establish a foothold in their respective markets. With a focus on tailored solutions and customer experience management, they can help new businesses navigate initial challenges by providing essential support services. Their nearshore delivery model also means startups can benefit from cost-effective solutions without compromising on quality.
Can
Groupe Outsourcia
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Groupe Outsourcia presents a strong option due to their flexible service offerings and scalability. Given their experience across various industries, they can tailor solutions that align with the specific needs of SMBs, supporting growth while maintaining high standards of customer engagement.
Can
Groupe Outsourcia
be considered a good service provider for enterprises?
Groupe Outsourcia is well-positioned to serve large enterprises, offering sophisticated customer experience management and business process outsourcing solutions. Their established reputation, combined with a commitment to quality and a nearshore delivery model, ensures that they can handle complex requirements and deliver reliable services at scale, making them a trustworthy partner for larger organizations.
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