Groupe Externalisation specializes in customer experience and contact center services, complemented by a range of additional offerings. Their primary services include inbound customer support and technical support at both Tier 1 and Tier 2 levels. The company also provides multilingual support, order management and fulfillment, payroll processing, recruitment process outsourcing (RPO), custom application development, UI/UX design, web development, and SEO and website optimization, ensuring a comprehensive suite of solutions tailored to meet diverse client needs.

Groupe Externalisation was established in 2018, marking its entry into the outsourcing industry. As of 2024, the company has been operational for approximately six years, during which it has built a reputation for delivering effective and cost-efficient services to its clients.

Groupe Externalisation primarily serves clients in the Technology & SaaS and Gaming & Entertainment sectors. This focus allows the company to tailor its services to meet the specific demands and challenges of these rapidly evolving industries.

Groupe Externalisation operates using an offshore delivery model, which means that its services are provided from a location outside the client's country, in this case, Madagascar. This model allows clients to benefit from cost-effective solutions while accessing a skilled workforce, ultimately enhancing operational efficiency and service quality.

Groupe Externalisation employs between 51 and 200 individuals, positioning itself as a mid-sized company. This workforce size enables the company to maintain a personalized approach while also leveraging sufficient resources to handle a variety of client projects efficiently.