Groupe Etic
Customer Experience and Contact Center
ETIC Groupe is a textile manufacturing and supply chain management company that provides customer experience and contact center solutions for various industries, known for its proprietary technology platforms and local partnerships in producing countries.
Size
201-500
Private
Mission
About
ETIC Groupe offers customer experience and contact center solutions along with event management and communication services for clients across various industries. The company operates using an onshore model and supports businesses primarily in France.
It is recognized for its strong expertise in overseas manufacturing, with a focus on quality control and logistical efficiency in the textile sector.
Services
ETIC Groupe provides customer experience and contact center solutions, supported by event management and communication services. These services include inbound customer support, outbound telesales, and quality assurance, tailored to meet the needs of clients seeking efficient and reliable outsourcing solutions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in various industries, leveraging its expertise to support businesses with diverse operational needs. ETIC Groupe is particularly well-suited for companies requiring comprehensive management of production and customer interactions.
Unique Stregths
ETIC Groupe is known for its innovative technology platforms, such as ETICNET® and INSTANTFIND®, which enhance operational efficiency and ensure product quality. Its approach includes strong local partnerships and coordination in producing countries, allowing for streamlined supply chain management and effective order fulfillment.
Delivery Footprint
Headquartered in Paris, France, the company operates using an onshore delivery model. It serves clients primarily within France and Europe, with a focus on optimizing supply chains through its comprehensive outsourcing solutions.
Certifications
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Verticals
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Clients
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What's the main service provided by
Groupe Etic
?
Groupe Etic specializes in customer experience and contact center solutions, providing a comprehensive suite of services tailored to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention, customer experience consulting, journey mapping, as well as quality assurance and monitoring. This diverse range of services is designed to meet the needs of businesses looking for efficient and reliable outsourcing solutions.
What additional services does
Groupe Etic
provide?
In addition to its core offerings, Groupe Externalisation extends its service portfolio to include back-office operations and marketing operations. These additional services are designed to support clients in streamlining their business processes and enhancing their overall operational capabilities.
When was
Groupe Etic
founded?
Groupe Etic was established in 1994, marking its entry into the business process outsourcing industry. With over 29 years of experience, the company has built a reputation for delivering quality services in customer experience and contact management, adapting to the evolving needs of its clients across various sectors.
What industry verticals does
Groupe Etic
serve?
What delivery model does
Groupe Etic
offer?
Groupe Etic operates using an onshore delivery model, which means that their services are provided from within the same country as their clients, specifically in France. This approach allows for enhanced communication, cultural alignment, and responsiveness, ensuring that clients receive tailored support that meets their specific operational needs.
How many employees and/or seats does
Groupe Etic
have?
Groupe Etic employs a workforce ranging from 201 to 500 individuals. This size allows the company to maintain a balance between personalized service and operational scalability, equipping it to handle various client demands effectively.
Can
Groupe Etic
be considered a good service provider for startups?
Can
Groupe Etic
be considered a good service provider for SMBs?
Groupe Etic is well-suited as a service provider for small and medium businesses, given its flexible service offerings and onshore delivery model. Their ability to adapt to the unique needs of SMBs allows them to provide tailored solutions that can drive growth and operational efficiency. This adaptability makes them an attractive partner for businesses looking to enhance their customer interactions without compromising on quality.
Can
Groupe Etic
be considered a good service provider for enterprises?
Groupe Etic is a reliable option for enterprises seeking sophisticated customer experience solutions. Their extensive experience in the industry, combined with a strong focus on quality control and logistical efficiency, positions them as a capable partner for large companies. The onshore delivery model further ensures that enterprises receive timely and culturally aligned support, making Groupe Etic a strong contender in the realm of business process outsourcing.
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