Group O
Back-Office Operations
Group O is a leading BPO provider that offers back-office operations for retail, e-commerce, and manufacturing, known for its customer-centric approach and commitment to Six Sigma principles.
Size
501-1K
Private
100m-1b
Mission
About
Group O offers back-office operations along with order management, procurement administration, and inventory management support for clients in retail, e-commerce, and manufacturing. The company operates using a flexible delivery model and supports a diverse range of clients, including Fortune 500 companies.
It is recognized for its innovative packaging solutions and supply chain expertise, with over 1,500 employees dedicated to enhancing client satisfaction and operational efficiency.
Services
Group O provides back-office operations supported by order management, procurement administration, and inventory management support. These services cover essential business functions and are tailored to support clients' operational needs in optimizing their supply chain and reducing costs.
Capabilities
Order Management & Fulfilment
Procurement Administration
Inventory Management Support
Industries Served
The company serves clients in retail, e-commerce, and manufacturing. It has experience supporting a variety of businesses with services aligned to industry-specific requirements, leveraging its extensive expertise in packaging and supply chain management.
Unique Stregths
Group O is known for its customer-centric approach and commitment to continuous improvement, offering clients innovative solutions that enhance operational efficiency. Its approach includes Six Sigma methodologies, ensuring high-quality service delivery and process optimization.
Delivery Footprint
Headquartered in Milan, Illinois, the company operates using a flexible delivery model. It serves clients across the United States, with teams working in hybrid environments tailored to meet specific client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Manufacturing & Industrial
Clients
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What's the main service provided by
Group O
?
Group O specializes in providing comprehensive back-office operations, which are essential for optimizing business functions. Their service offerings include order management and fulfillment, procurement administration, and inventory management support. This suite of services is designed to enhance the operational efficiency of clients, ensuring that their supply chain processes are both effective and cost-efficient.
What additional services does
Group O
provide?
In addition to their core customer experience and contact center solutions, Groupe Etic offers a range of supplementary services. These include back-office operations, HR recruitment and payroll, as well as software engineering and product development. This extended service portfolio enables them to support clients through various aspects of their business operations.
When was
Group O
founded?
Group O was established in 1974, which means that as of 2024, the company has been in operation for 50 years. Since its founding, Group O has developed a strong reputation in the industry, continuously evolving to meet the needs of its clients across various sectors.
What industry verticals does
Group O
serve?
Group O serves a diverse range of industries, focusing primarily on Retail & e-Commerce and Manufacturing & Industrial sectors. This strategic focus allows them to tailor their services to meet the unique demands of these verticals, leveraging their expertise in supply chain management and operational efficiency.
What delivery model does
Group O
offer?
How many employees and/or seats does
Group O
have?
Group O employs between 501 to 1,000 individuals, reflecting a substantial workforce that is equipped to handle a variety of client needs. This size allows the company to maintain a balance between personalized service and the capacity to manage larger projects effectively.
Can
Group O
be considered a good service provider for startups?
While Group O's extensive service portfolio and operational capabilities may appeal to startups, potential clients in this category should consider their specific needs and growth stage. The company’s focus on back-office operations can provide essential support for startups looking to streamline their processes, but startups should evaluate if the scale of services aligns with their immediate operational demands.
Can
Group O
be considered a good service provider for SMBs?
Group O presents itself as a suitable service provider for small and medium-sized businesses (SMBs). Their flexible delivery model and experience in handling diverse client needs allow them to scale solutions effectively, making them an attractive partner for SMBs aiming for growth. The company's emphasis on operational efficiency and cost reduction can significantly benefit smaller businesses looking to optimize their resources.
Can
Group O
be considered a good service provider for enterprises?
Group O is particularly well-equipped to serve enterprise-level clients and large corporations. Their robust service offerings, combined with a proven track record of working with Fortune 500 companies, demonstrate their capability to handle complex operational requirements. The company’s commitment to quality, as evidenced by awards like the Hispanic Businessman of the Year and the Order of Lincoln Award, further enhances their reliability as a partner for large enterprises seeking sophisticated solutions.
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