Greymouse specializes in back-office operations and offers a range of services designed to enhance business efficiency. Their primary focus encompasses inbound customer support, data entry and processing, as well as payroll management. Additionally, they provide services such as recruitment process outsourcing (RPO), talent sourcing and screening, technical support, email support, campaign management, content creation and localization, and web development, ensuring a comprehensive suite of solutions for their clients.

In addition to their core offerings, Greymouse extends its capabilities to include HR recruitment and payroll services, finance and accounting solutions, and customer experience management through contact center services. Their marketing operations also play a crucial role in supporting businesses, demonstrating their versatility in providing comprehensive business support beyond just back-office functions.

Greymouse was established in 2005, marking nearly two decades of operation in the business process outsourcing industry. Since its inception, the company has developed a strong reputation for delivering high-quality back-office services, contributing to the operational success of numerous clients in various sectors.

Greymouse primarily serves clients in the Technology & SaaS and Non-Profit & NGOs sectors. This focused approach enables them to tailor their services to meet the specific needs and challenges of these industries, ensuring effective communication and operational support.

Greymouse utilizes both offshore and nearshore delivery models to provide its services. Offshore delivery refers to operations conducted from a different country, often to leverage cost efficiencies, while nearshore delivery involves services provided from neighboring countries, allowing for easier communication and collaboration. This dual approach enables Greymouse to meet diverse client needs effectively, regardless of geographical location.

Greymouse has a workforce ranging from 51 to 200 employees. This size allows them to maintain a balance between personalized service and the ability to scale operations to meet client demands, ensuring that they can provide attentive support while effectively managing larger projects.