GravityBPO
Customer Experience and Contact Center
Gravity BPO is a dynamic outsourcing firm that provides customer experience and contact center solutions for technology and SaaS companies, known for its blend of American and Filipino talent.
Size
11-50
Private
Mission
To exceed client expectations by providing innovative and cost-effective solutions.
About
Gravity BPO offers customer experience and contact center solutions along with telemarketing and lead generation services for clients in technology and SaaS. The company operates using an offshore model and supports a global client base.
It is recognized for its innovative and cost-effective BPO solutions, with a strong emphasis on building client relationships and delivering results on time.
Services
Gravity BPO provides customer experience and contact center solutions supported by telemarketing and lead generation services. These services cover inbound and outbound calling operations, customer care, and virtual assistance, tailored to enhance customer satisfaction and support business growth.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Industries Served
The company serves clients in technology and SaaS. It has experience supporting various businesses with services aligned to industry-specific requirements, particularly in IT and customer service sectors.
Unique Stregths
Gravity BPO is known for its innovative and cost-effective solutions, offering clients a blend of American and Filipino expertise. Its approach includes transparent communication and timely delivery, ensuring high-quality service and client satisfaction.
Delivery Footprint
Headquartered in Zug, Switzerland, the company operates using an offshore delivery model from Lahore, Pakistan. It serves clients across global markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
GravityBPO
?
GravityBPO specializes in delivering exceptional customer experience and contact center solutions. Their main offerings encompass inbound customer support, outbound telesales and retention, as well as customer and marketing analytics. This comprehensive suite of services is designed to enhance client engagement and drive business growth through effective communication strategies.
What additional services does
GravityBPO
provide?
When was
GravityBPO
founded?
GravityBPO was established in 2019, marking its entry into the business process outsourcing sector. As of 2024, the company has been operating for five years, building a reputation for innovative solutions and strong client relationships.
What industry verticals does
GravityBPO
serve?
GravityBPO primarily serves clients within the Technology & SaaS sectors. Their expertise in these industries allows them to tailor their services to meet the specific needs of businesses operating in the IT and customer service domains.
What delivery model does
GravityBPO
offer?
GravityBPO employs an offshore delivery model, which means that their services are provided from a location outside of the client's country, specifically from Lahore, Pakistan. This approach allows them to offer cost-effective solutions while maintaining high service standards, leveraging both American and Filipino expertise to ensure client satisfaction.
How many employees and/or seats does
GravityBPO
have?
GravityBPO has a workforce of between 11 and 50 employees. This size allows the company to maintain a personalized approach to client services while being agile enough to adapt to various project requirements and client needs.
Can
GravityBPO
be considered a good service provider for startups?
GravityBPO can be a suitable service provider for startups, particularly those in the technology and SaaS spaces. With their focus on customer experience and cost-effective solutions, they offer a supportive environment for new businesses looking to establish a strong customer base. Their offshore delivery model also provides startups with access to quality services without the burden of high operational costs.
Can
GravityBPO
be considered a good service provider for SMBs?
For small and medium businesses, GravityBPO presents a compelling option thanks to its scalable service offerings and commitment to client satisfaction. Their experience in the technology sector and the flexibility of their services can support SMBs in enhancing customer relationships and driving growth, making them a valuable partner in achieving business objectives.
Can
GravityBPO
be considered a good service provider for enterprises?
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