Gracall International
Customer Experience and Contact Center
Gracall International is a leading BPO company that provides customer experience and contact center solutions for retail, e-commerce, and technology sectors, known for its commitment to service excellence and global operational reach.
Size
51-200
Private
Mission
To empower businesses with the expertise and support needed to thrive in a dynamic marketplace through exceptional customer experiences and robust service delivery systems.
About
Gracall International offers customer experience and contact center solutions along with inbound customer support, social media customer care, and multilingual support for clients in retail, e-commerce, and technology. The company operates using an offshore and onshore delivery model and supports a diverse client base of over 30 dotcoms and various customer service corporations.
It is recognized for its strategic global presence and robust infrastructure, with over 10 years of experience in the BPO industry, ensuring reliable service delivery and business continuity.
Services
Gracall International provides customer experience and contact center solutions supported by inbound customer support, social media customer care, and multilingual support. These services cover various communication channels and are tailored to enhance customer interactions and satisfaction for businesses across multiple sectors.
Capabilities
Inbound Customer Support
Social Media Customer Care
Multilingual Support
Content Moderation
Industries Served
The company serves clients in retail, e-commerce, and technology. It has experience supporting over 30 dotcoms and customer service corporations, delivering services aligned with industry-specific requirements and leveraging advanced technology platforms.
Unique Stregths
Gracall International is known for its commitment to service excellence and strategic global presence, offering clients a robust infrastructure equipped for significant growth. Its approach includes multiple disaster recovery measures and advanced call center technologies, ensuring uninterrupted service delivery and operational reliability.
Delivery Footprint
Headquartered in the Asia-Pacific region, Gracall operates using both offshore and onshore delivery models. It serves clients across various global locations, with teams working in hybrid environments tailored to meet client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
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What's the main service provided by
Gracall International
?
Gracall International specializes in customer experience and contact center solutions, providing a range of services designed to enhance customer interactions. Their offerings include inbound customer support, social media customer care, and multilingual support, ensuring that businesses can effectively engage with their clients across various communication channels.
What additional services does
Gracall International
provide?
In addition to its main services, Green Board Digital offers AI and Data Services, which further enrich its service portfolio. These additional capabilities enable the company to provide clients with advanced solutions that leverage artificial intelligence and data analytics, enhancing overall operational efficiency and compliance effectiveness.
When was
Gracall International
founded?
What industry verticals does
Gracall International
serve?
Gracall International focuses on serving clients in the Retail & e-Commerce and Technology & SaaS sectors. This industry expertise allows them to tailor their services to meet the unique demands and challenges faced by businesses in these fields.
What delivery model does
Gracall International
offer?
Gracall International employs both offshore and onshore delivery models to provide its services. An offshore model typically involves operations being conducted from a location outside the client's country, allowing for cost efficiency and access to a broader talent pool. In contrast, an onshore model means services are delivered from within the client's own country, facilitating easier communication and cultural alignment. This dual approach enables Gracall to cater to diverse client needs while maintaining flexibility.
How many employees and/or seats does
Gracall International
have?
Gracall International has a workforce of approximately 51 to 200 employees. This size positions them to provide personalized service while also having the capacity to scale operations as needed.
Can
Gracall International
be considered a good service provider for startups?
Gracall International can be a valuable service provider for startups, particularly those in the Retail & e-Commerce and Technology sectors. Their expertise in customer experience and support can help new businesses establish a strong foundation for customer engagement from the outset. Furthermore, their flexible delivery models allow startups to choose the option that best fits their operational needs and budget constraints, ensuring they receive essential support as they grow.
Can
Gracall International
be considered a good service provider for SMBs?
Gracall International is well-suited to support small and medium-sized businesses (SMBs) looking to enhance their customer service capabilities. With a service portfolio that includes multilingual support and social media customer care, they offer SMBs the tools necessary to compete effectively in their respective markets. Additionally, their scalable service delivery models provide SMBs with the flexibility to adjust their operations based on growth and demand, making them a reliable partner for businesses aiming to expand.
Can
Gracall International
be considered a good service provider for enterprises?
Gracall International is positioned to serve enterprises and large companies effectively, thanks to their robust infrastructure and extensive experience in the BPO industry. Their commitment to service excellence, coupled with advanced technologies and disaster recovery measures, ensures that they can offer reliable and consistent support. This makes them a suitable choice for large organizations seeking a dependable partner to handle their comprehensive customer experience needs.
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