Gout Global Outsourcing
Customer Experience and Contact Center
GOUT Global Outsourcing is a digital contact center that provides customer experience and contact center services for banking, telecommunications, insurance, and retail, known for its innovative omnichannel sales system.
Size
51-200
Private
Mission
To optimize customer service and sales operations through technology-driven, multichannel strategies that enhance client engagement and business outcomes.
About
GOUT Global Outsourcing offers customer experience and contact center services along with inbound customer support, outbound telesales & retention, live chat & messaging support, and email support for clients in banking, telecommunications, insurance, and retail. The company operates using a nearshore model and supports clients across the Americas.
It is recognized for its advanced omnichannel sales system, with a workforce of experienced professionals dedicated to enhancing customer engagement and operational efficiency.
Services
GOUT Global Outsourcing provides customer experience and contact center services, supported by inbound customer support, outbound telesales & retention, live chat & messaging support, and email support. These services cover various communication channels and are tailored to support client needs in enhancing customer interactions and sales processes.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in banking, telecommunications, insurance, and retail. It has experience supporting businesses with services aligned to industry-specific requirements, leveraging advanced technology to optimize customer communications.
Unique Stregths
GOUT Global Outsourcing is known for its innovative omnichannel sales system, offering clients a seamless integration of communication channels. Its approach includes a focus on operational efficiency and customer engagement, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in San Nicolás, Argentina, the company operates using a nearshore delivery model. It serves clients across Latin America, with teams strategically located in Argentina, Chile, Colombia, and Peru, enabling effective support tailored to regional needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Gout Global Outsourcing
?
Gout Global Outsourcing specializes in providing comprehensive customer experience and contact center services. Their offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, as well as email support. This diverse range of services is designed to enhance client interactions and optimize sales processes across multiple communication channels.
What additional services does
Gout Global Outsourcing
provide?
When was
Gout Global Outsourcing
founded?
Gout Global Outsourcing was established in 2001, marking over 22 years of experience in the business process outsourcing industry. Since its inception, the company has focused on delivering high-quality customer service solutions, adapting to the evolving needs of clients across various sectors.
What industry verticals does
Gout Global Outsourcing
serve?
Gout Global Outsourcing serves a variety of industries, including Banking & Financial Services, Insurance, Retail & e-Commerce, and Telecommunications & Media. This diverse industry expertise enables the company to cater to specific client requirements and enhance customer experiences effectively.
What delivery model does
Gout Global Outsourcing
offer?
Gout Global Outsourcing operates under a nearshore delivery model, which allows them to provide services from locations in close proximity to their clients, particularly in the Americas. This approach facilitates efficient communication, cultural alignment, and operational advantages, ensuring that clients receive tailored support that meets regional needs.
How many employees and/or seats does
Gout Global Outsourcing
have?
The company employs between 51 and 200 professionals, reflecting a dedicated workforce that is committed to delivering quality service. This size enables Gout Global Outsourcing to maintain agility while supporting a range of client needs effectively.
Can
Gout Global Outsourcing
be considered a good service provider for startups?
Gout Global Outsourcing can be a valuable partner for startups looking to establish a strong customer service framework. With their focus on technology-driven solutions and multichannel strategies, they can help new businesses optimize customer engagement from the outset. Their experience in various sectors also provides startups with insights and best practices that can accelerate their growth.
Can
Gout Global Outsourcing
be considered a good service provider for SMBs?
For small and medium businesses, Gout Global Outsourcing presents a strong service option. Their scalable solutions and diverse service offerings allow SMBs to enhance their customer support capabilities without overwhelming their resources. The company's nearshore delivery model further ensures that SMB clients receive personalized attention and support tailored to their unique challenges.
Can
Gout Global Outsourcing
be considered a good service provider for enterprises?
Gout Global Outsourcing is well-suited to meet the needs of enterprises and large corporations. Their extensive service portfolio, combined with a proven track record in various industries, positions them as a reliable partner for organizations seeking sophisticated customer engagement solutions. The company's focus on operational efficiency and advanced technology ensures that large clients can achieve their service goals effectively.
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