Goodwill Commercial Services specializes in providing customer experience and contact center solutions, complemented by a range of back-office operations. Their offerings include inbound customer support, document indexing and digitization, order management and fulfillment, procurement administration, inventory management support, general ledger and reconciliation, accounts payable, accounts receivable, and recruitment process outsourcing (RPO). This diverse array of services is designed to assist clients, particularly within the government and public sector, in managing their non-core operational tasks efficiently.

Goodwill Commercial Services was established in 1945, making it a well-established player in the industry with nearly 79 years of experience. Since its inception, the company has focused on empowering individuals through employment and job training, which remains a core part of its mission today.

Goodwill Commercial Services primarily serves the Government & Public Sector. Their expertise and tailored solutions are aimed at supporting various local, state, and federal agencies, ensuring that they meet specific industry requirements effectively.

Goodwill Commercial Services utilizes an onshore delivery model, meaning that their services are provided from within the same country as their clients, in this case, the United States. This approach facilitates better communication, immediate support, and a deeper understanding of local client needs, which is particularly beneficial for the government and public sector clients they serve.

The workforce of Goodwill Commercial Services consists of between 51 and 200 employees. This size allows for a dedicated team capable of delivering personalized service while maintaining the flexibility to meet varying client demands.

Goodwill Commercial Services can be a strong service provider for small and medium businesses. Their range of services and commitment to customer experience can help SMBs manage their operational functions more effectively. The company’s focus on empowering individuals through job training also means that their workforce is equipped to provide quality support, which is essential for smaller enterprises looking to scale and enhance their service delivery.

While Goodwill Commercial Services has the capability to serve larger enterprises, their primary focus is on the government and public sector. Their experience and ISO 9001:2015 certification demonstrate a commitment to quality and reliability, which are crucial for large organizations. However, potential enterprise clients should consider whether their specific needs align with the company's specialization in government services.