Gold Cross Answering Service
Customer Experience and Contact Center
Gold Cross Answering Service is a live answering service company that provides customer experience and contact center solutions for small businesses in the HVAC, medical, and legal industries, known for its 24/7 support and no long-term contracts.
Size
201-500
Private
Mission
To ensure that every call is handled professionally and efficiently, serving as an extension of the client's business.
About
Gold Cross Answering Service offers customer experience and contact center solutions along with live chat and messaging support for clients in HVAC, medical, and legal industries. The company operates using an onshore model and supports small businesses across the United States.
It is recognized for its 14-day free trial, with a strong focus on personalized customer support and a 4.9 rating on Clutch, reflecting its commitment to professionalism and service quality.
Services
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Industries Served
Unique Stregths
Delivery Footprint
Certifications
ISO 9001:2008
Verticals
Healthcare & Life Sciences
Energy & Utilities
Clients
No items found.
What's the main service provided by
Gold Cross Answering Service
?
Gold Cross Answering Service specializes in enhancing customer experiences through its primary offerings in customer experience and contact center solutions. The company also provides additional support services such as inbound customer support and live chat and messaging assistance, ensuring that clients receive comprehensive care tailored to their specific needs.
What additional services does
Gold Cross Answering Service
provide?
When was
Gold Cross Answering Service
founded?
Gold Cross Answering Service was established in 1982, marking over 40 years of experience in the customer support industry. Since its founding, the company has built a reputation for delivering high-quality service and maintaining strong relationships with its clients.
What industry verticals does
Gold Cross Answering Service
serve?
The company serves a diverse range of industries, focusing specifically on Healthcare & Life Sciences and Energy & Utilities. This targeted approach allows Gold Cross Answering Service to cater to the unique needs and requirements of clients operating within these sectors.
What delivery model does
Gold Cross Answering Service
offer?
Gold Cross Answering Service operates using an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach ensures that communication is seamless and that the company can maintain high standards of service quality and responsiveness.
How many employees and/or seats does
Gold Cross Answering Service
have?
Gold Cross Answering Service employs between 201 and 500 individuals, which allows the company to maintain a robust workforce capable of delivering consistent and reliable support to its clients. This size enables a balance between personalized service and the capacity to handle a variety of client needs efficiently.
Can
Gold Cross Answering Service
be considered a good service provider for startups?
Can
Gold Cross Answering Service
be considered a good service provider for SMBs?
Gold Cross Answering Service is particularly well-suited for small and medium businesses. With its focus on personalized customer support and flexible service options, SMBs can benefit from tailored solutions that fit their specific operational needs. The company's commitment to service quality helps these businesses present a professional image to their customers.
Can
Gold Cross Answering Service
be considered a good service provider for enterprises?
While Gold Cross Answering Service is designed to support small and medium businesses, its capabilities can also extend to larger enterprises. The company’s ISO 9001:2008 certification and recognition through various awards demonstrate its commitment to reliability and excellence in service delivery. However, enterprises may need to assess whether the company's offerings align with their more complex operational requirements.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.