Gocloud Group
Customer Experience and Contact Center
GoCloud.group is a leading international provider of multilingual and omnichannel virtual customer support and call center solutions for industries such as healthcare, government, and education, known for its regional expertise and client-centric approach.
Size
11-50
Private
Mission
To deliver exceptional multilingual and omnichannel customer support and call center solutions that enhance customer experience and achieve operational excellence.
About
GoCloud.group offers customer experience and contact center solutions along with IT support and cybersecurity consulting for clients in healthcare, government, education, and finance. The company operates using a hybrid delivery model and supports businesses across Europe and the US.
It is recognized for its multilingual workforce and commitment to operational excellence, with a focus on building long-term partnerships and tailored solutions.
Services
GoCloud.group provides customer experience and contact center solutions, supported by IT and operational technology support and cybersecurity consulting. These services include inbound customer support, outbound telesales, and technical support, delivered across various channels to meet the diverse needs of both B2C and B2B clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Cybersecurity Operations (SOC)
Service Desk & IT Support
Cloud Migration & Management
Industries Served
The company serves clients in healthcare, government, education, and finance. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and reliability.
Unique Stregths
GoCloud.group is known for its multilingual and omnichannel support capabilities, offering clients a flexible and responsive service model. Its approach includes leveraging advanced technology and best practices, which help deliver high-quality customer service consistently.
Delivery Footprint
Headquartered in Sarajevo, Bosnia and Herzegovina, and Novi Sad, Serbia, the company operates using a hybrid delivery model. It serves clients across Southeast Europe and beyond, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Education & EdTech
Non-Profit & NGOs
Banking & Financial Services
Clients
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What's the main service provided by
Gocloud Group
?
Gocloud Group specializes in delivering exceptional customer experience and contact center solutions. Their service offerings encompass a range of capabilities including inbound customer support, outbound telesales and retention, multilingual support, and technical assistance at both Tier 1 and Tier 2 levels. Additionally, they provide quality assurance and monitoring, cybersecurity operations, service desk and IT support, as well as cloud migration and management, ensuring they meet diverse client needs across multiple channels.
What additional services does
Gocloud Group
provide?
When was
Gocloud Group
founded?
Gocloud Group was established in 2015, making it a company with nearly 9 years of experience in the business process outsourcing sector. Since its inception, the company has focused on providing high-quality customer support and innovative solutions to its clients.
What industry verticals does
Gocloud Group
serve?
Gocloud Group serves a variety of sectors, including Healthcare & Life Sciences, Government & Public Sector, Education & EdTech, Non-Profit & NGOs, and Banking & Financial Services. This diverse industry focus allows them to tailor their services to meet specific requirements and challenges faced by their clients.
What delivery model does
Gocloud Group
offer?
Gocloud Group employs a hybrid delivery model, which combines offshore and onshore operations to best meet client needs. This method allows them to leverage global talent while maintaining flexibility in service delivery—ensuring that they can adapt to various customer requirements and operational conditions.
How many employees and/or seats does
Gocloud Group
have?
Gocloud Group has a workforce ranging from 11 to 50 employees. This size indicates a lean team that can offer personalized and dedicated service to its clients, while also being agile in responding to changing business needs.
Can
Gocloud Group
be considered a good service provider for startups?
Can
Gocloud Group
be considered a good service provider for SMBs?
Gocloud Group is well-suited to serve small and medium-sized businesses, given its experience and tailored service offerings. The company understands the unique challenges that SMBs face and provides flexible solutions that can scale with their growth. With a focus on operational excellence, Gocloud Group is positioned to support SMBs through their various stages of development.
Can
Gocloud Group
be considered a good service provider for enterprises?
While Gocloud Group has the capabilities to support larger companies, its size and service model may be more aligned with the needs of small and medium businesses. Enterprises often require extensive resources and specialized solutions that may exceed what a smaller provider can consistently offer. However, Gocloud Group's commitment to quality and its hybrid delivery model can provide valuable support for specific projects within larger organizations.
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