Go Connection S A
Customer Experience and Contact Center
Go Connection is a nearshore outsourcing firm that provides customer experience and contact center services for telecommunications and media, known for its multilingual talent pool and strategic location in Portugal.
Size
51-200
Private
Mission
About
Go Connection offers customer experience and contact center services along with back-office operations and IT infrastructure management for clients in telecommunications and media. The company operates using a nearshore model and supports businesses across Europe.
It is recognized for its competitive costs and cultural alignment, with a focus on delivering high-quality customer support and technical assistance.
Services
Go Connection provides customer experience and contact center services, supported by back-office operations and IT infrastructure management. These services include inbound customer support, technical support (Tier 1/2), and content moderation, tailored to support clients' needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Content Moderation
Industries Served
The company serves clients in telecommunications and media. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that clients receive specialized support that meets their unique challenges.
Unique Stregths
Go Connection is known for its multilingual workforce and strategic nearshore delivery model, offering clients access to a highly skilled talent pool. Its approach includes a strong emphasis on customer experience, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Portugal, the company operates using a nearshore delivery model. It serves clients across Europe, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Go Connection S A
?
Go Connection S A specializes in customer experience and contact center solutions, offering a range of services designed to enhance client interactions. Their core offerings include inbound customer support and technical support at Tier 1 and Tier 2 levels, along with content moderation. This combination allows them to cater to the diverse needs of businesses, ensuring high-quality customer engagement and operational efficiency.
What additional services does
Go Connection S A
provide?
When was
Go Connection S A
founded?
Go Connection S A was established in 2017, making it a relatively new player in the business process outsourcing sector. As of 2024, the company has been in operation for approximately seven years, demonstrating a growing presence in the industry since its inception.
What industry verticals does
Go Connection S A
serve?
The company primarily serves clients in the Telecommunications & Media sectors. This focus allows Go Connection S A to tailor its services to meet the specific demands and challenges faced by businesses within these industries, ensuring specialized support and enhanced customer satisfaction.
What delivery model does
Go Connection S A
offer?
Go Connection S A utilizes a nearshore delivery model, which means they provide services from a nearby location, typically within the same region or continent. This approach allows them to maintain cultural and linguistic alignment with their clients while offering competitive costs. The nearshore strategy facilitates effective communication and collaboration, making it easier for clients to integrate the services into their operations.
How many employees and/or seats does
Go Connection S A
have?
Go Connection S A has a workforce ranging from 51 to 200 employees. This size indicates a mid-scale operation, allowing the company to provide personalized service while still having the capacity to manage substantial client demands efficiently.
Can
Go Connection S A
be considered a good service provider for startups?
While Go Connection S A has the necessary services to support startups, their mid-sized workforce and specialized focus on Telecommunications & Media may make them more suited for businesses that require more structured support. Startups looking for customer experience solutions should consider whether their specific needs align with the company's expertise and service offerings.
Can
Go Connection S A
be considered a good service provider for SMBs?
Go Connection S A is well-positioned to support small and medium-sized businesses due to its flexible service offerings and experience in the Telecommunications & Media sectors. Their ability to provide tailored solutions can help SMBs improve customer engagement and operational efficiency, making them a valuable partner for growth.
Can
Go Connection S A
be considered a good service provider for enterprises?
Go Connection S A's focus on customer experience and technical support, combined with their nearshore delivery model, positions them as a reliable provider for enterprises. While they may not have the extensive scale or certifications often sought by larger corporations, their commitment to high-quality service and cultural alignment can provide a strong foundation for enterprise-level clients looking for specialized support.
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