Go Answer specializes in delivering exceptional customer experience and contact center solutions, complemented by back-office operations. Their service offerings include inbound customer support, outbound telesales and retention, multilingual support, live chat and messaging assistance, as well as customer and marketing analytics. Additionally, they provide billing and invoicing services, recruitment process outsourcing, and legal process outsourcing, all tailored to enhance customer engagement and operational efficiency.

In addition to their primary focus on customer experience and contact center solutions, Go Answer also offers back-office operations. This includes various support functions that streamline processes for businesses, allowing them to focus on their core activities while ensuring operational efficiency.

Founded in 2012, Go Answer has been in operation for over a decade, establishing itself as a key player in the customer support industry. The company's growth and experience over these years reflect its commitment to providing quality service and adapting to the evolving needs of its clients.

Go Answer primarily serves clients in the Healthcare & Life Sciences and Government & Public Sector industries. Their expertise in these sectors ensures that they meet the specific requirements and challenges faced by businesses operating within these fields.

Go Answer employs a work-from-home or virtual delivery model, which allows them to provide flexible customer service solutions. This approach means that their team members operate remotely, ensuring that clients receive consistent support regardless of their geographical location. This model helps in maintaining high service levels while accommodating the diverse needs of clients across North America.

Go Answer has a workforce of between 201 to 500 employees. This size allows them to maintain a balance between personalized service and the capability to handle large volumes of customer interactions, making them well-equipped to meet various client demands.

Go Answer is well-suited to support small and medium businesses, given their flexible service offerings and commitment to personalized customer engagement. Their scalable solutions allow SMBs to tailor their support needs based on current demand, ensuring that they can grow without compromising on service quality.

For enterprises and large companies, Go Answer presents a reliable service option with a strong focus on tailored solutions and experienced staff. Their ability to scale services and provide a dedicated, bilingual workforce ensures that they can effectively manage the complex needs of larger clients, making them a suitable partner for organizations seeking to enhance their customer experience.