Glowtouch Technologies specializes in delivering exceptional customer experience and contact center solutions. Their service offerings encompass a wide range of support options, including inbound customer assistance, technical support at both Tier 1 and Tier 2 levels, email support, and cloud migration and management. Additionally, they provide custom application development, quality assurance, test automation, multilingual support, as well as data entry and processing services, ensuring they cater to various client needs effectively.

Glowtouch Technologies was established in 2002, marking over two decades of experience in the business process outsourcing sector as of 2024. Since its inception, the company has built a solid reputation for its innovative solutions and commitment to customer service excellence.

Glowtouch Technologies serves a diverse array of industries, including Banking & Financial Services, Education & EdTech, Gaming & Entertainment, Technology & SaaS, Telecommunications & Media, and Insurance. This extensive industry focus allows them to tailor their services to meet the specific requirements of their clients.

Glowtouch Technologies employs an offshore delivery model, which means they provide their services from locations outside the client's country, often to leverage cost efficiencies and access a broader talent pool. This approach enables them to maintain high-quality service while serving clients across various geographical regions, ensuring flexibility and responsiveness to client needs.

Glowtouch Technologies has a workforce of between 1,000 and 5,000 employees. This substantial team size allows the company to scale its operations effectively and manage a significant volume of client engagements, enhancing their ability to deliver quality service.

For small and medium-sized businesses, Glowtouch Technologies presents a strong service option due to their flexible and scalable service offerings. With a diverse range of support and development services, SMBs can rely on Glowtouch to adapt to their growth needs, ensuring that they have the necessary resources to enhance customer engagement and streamline operations.

Glowtouch Technologies is well-equipped to serve enterprises and large organizations seeking reliable and sophisticated outsourcing solutions. With a proven track record demonstrated by various industry recognitions and certifications like ISO 9001, they offer a level of service quality that large companies require. Their offshore delivery model and extensive service portfolio enable them to handle complex requirements and provide tailored solutions that align with the strategic goals of larger enterprises.