Glowtouch
Customer Experience and Contact Center
GlowTouch is a global BPO company that provides customer experience and contact center solutions for technology and gaming sectors, known for its unique blend of technical proficiency and customer-centric service.
Size
1K-5K
Private
Mission
About
GlowTouch offers customer experience and contact center solutions along with back-office operations for clients in technology and gaming. The company operates using an onshore, nearshore, and offshore model and supports a diverse range of clients globally.
It is recognized for its commitment to quality and innovation, with a strong technical foundation that enables the delivery of intertwined tech and customer service solutions.
Services
GlowTouch provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, email support, live chat and messaging support, technical support, and social media customer care. These services cover multiple channels and are tailored to support clients' needs for enhanced customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Email Support
Live Chat & Messaging Support
Technical Support (Tier 1/2)
Social Media Customer Care
CX Consulting & Journey Mapping
Industries Served
The company serves clients in technology and gaming sectors. It has experience supporting web hosting companies and software developers with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
GlowTouch is known for its unique blend of high technical proficiency and customer-centric service, offering clients a strong operational foundation. Its approach includes a focus on first-contact issue resolution and a culture of distributed leadership, which helps deliver consistency and foster customer loyalty.
Delivery Footprint
Headquartered in Louisville, Kentucky, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across multiple geographies, with teams working in remote and hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Gaming & Entertainment
Clients
government agencies
What's the main service provided by
Glowtouch
?
GlowTouch specializes in customer experience and contact center solutions, complemented by back-office operations. Their offerings include inbound customer support, email support, live chat and messaging support, technical support at both Tier 1 and Tier 2 levels, social media customer care, and CX consulting and journey mapping. This comprehensive suite is designed to enhance customer engagement and streamline operational efficiency across various communication channels.
What additional services does
Glowtouch
provide?
In addition to its core offerings in customer experience and contact center solutions, GlowTouch also provides back-office operations. This expansion of service capabilities allows them to support clients comprehensively, ensuring operational efficiency across various business functions.
When was
Glowtouch
founded?
GlowTouch was established in 2004, making it an experienced player in the customer service industry with nearly 20 years of operational history. The company's long-standing presence reflects its commitment to delivering quality solutions in customer experience and contact center services.
What industry verticals does
Glowtouch
serve?
GlowTouch serves clients primarily within the Technology & SaaS and Gaming & Entertainment sectors. This industry focus allows them to tailor their services to meet the unique requirements of these fast-paced markets.
What delivery model does
Glowtouch
offer?
GlowTouch employs a versatile delivery model that includes onshore, nearshore, and offshore services. Onshore services are provided within the company's home country, the United States, offering clients local support. Nearshore services are delivered from nearby countries, ensuring cultural and time zone compatibility. Offshore services are provided from countries further afield, which can help optimize costs while maintaining quality service delivery.
How many employees and/or seats does
Glowtouch
have?
GlowTouch boasts a workforce ranging from 1,000 to 5,000 employees. This substantial team size enables the company to handle a diverse array of client needs and scale operations according to demand.
Can
Glowtouch
be considered a good service provider for startups?
Can
Glowtouch
be considered a good service provider for SMBs?
Can
Glowtouch
be considered a good service provider for enterprises?
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