Globiva specializes in delivering customer experience and contact center solutions, which are complemented by an array of back-office operations. Their service offerings include inbound customer support, claims processing, billing and invoicing, payroll processing, talent sourcing and screening, as well as managing onboarding administration. Additionally, they provide email support, live chat and messaging support, and social media customer care, along with comprehensive process assessment and transition management, and automation and RPA enablement. This broad service spectrum is designed to enhance client interactions and operational efficiency.

In addition to their primary focus on customer experience and contact center services, Globiva also extends its capabilities to include back-office operations, finance and accounting, human resources recruitment, payroll management, and advanced analytics. This diverse portfolio allows them to support clients comprehensively across multiple operational facets.

Globiva was established in 2017, marking its entry into the BPO sector with a mission to enhance customer experiences through innovative service delivery. As of 2024, Globiva has been in operation for approximately seven years, during which it has grown significantly and solidified its reputation in the industry.

Globiva serves a diverse range of industries, including Banking & Financial Services, Insurance, Retail & e-Commerce, and Travel, Hospitality & Leisure. This extensive industry focus enables them to tailor their services to meet the unique requirements of each sector.

Globiva employs an onshore delivery model, which means that their services are provided from within the country, specifically India. This approach allows them to maintain close proximity to their clients, ensuring better communication, quicker response times, and a deeper understanding of local market needs compared to offshore alternatives.

Globiva has a workforce ranging between 1,000 to 5,000 employees. This substantial team size reflects the company's capacity to handle large volumes of work and deliver services effectively across its various offerings.

Globiva presents a viable option for small and medium businesses (SMBs) seeking to enhance their operational efficiency and customer engagement. With their scalable service offerings and a strong emphasis on customer-centric solutions, Globiva can adapt to the evolving needs of growing businesses. Their focus on technology integration and flexibility in service delivery positions them well to support SMBs as they navigate competitive markets.

Globiva is well-equipped to cater to the needs of enterprises and large organizations. Their onshore delivery model, coupled with certifications like PCI DSS, underscores their commitment to data security and operational excellence. The company's extensive service offerings and experience across multiple industries allow them to provide sophisticated solutions tailored to the complex requirements of large-scale operations.