Globex
Customer Experience and Contact Center
Globex Call Center Solution is a dynamic BPO provider that provides customer experience and contact center services for telecommunications and technology sectors, known for its blend of human expertise and advanced technology.
Size
201-500
Private
Mission
To provide flexible and creative solutions that enhance customer relations and expand reach.
About
Globex Call Center Solution offers customer experience and contact center services along with back-office operations and marketing services for clients in telecommunications and technology. The company operates using an offshore model and supports global clients.
It is recognized for its commitment to empathy and adaptive communication, with a focus on delivering personalized and impactful support.
Services
Globex Call Center Solution provides customer experience and contact center services, supported by back-office operations and marketing services. These services include inbound customer support, outbound telesales, technical support, and social media customer care, tailored to support diverse client needs across various communication channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Lead Research & List Building
Appointment Setting
Campaign Management
Industries Served
The company serves clients in telecommunications and technology sectors. It has experience supporting global organizations with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement and satisfaction.
Unique Stregths
Globex Call Center Solution is known for its combination of human expertise and advanced technology, offering clients a unique value proposition. Its approach includes 24/7 professional service and personalized solutions, which help deliver consistency and enhance customer loyalty at scale.
Delivery Footprint
Headquartered in Cairo, Egypt, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in a fully equipped call center environment to ensure reliable service delivery.
Certifications
No items found.
Verticals
Telecommunications & Media
Technology & SaaS
Clients
No items found.
What's the main service provided by
Globex
?
Globex specializes in delivering exceptional customer experience and contact center solutions. Their main offerings include inbound customer support and outbound telesales, complemented by technical support across Tier 1 and Tier 2 levels. Additionally, they provide social media customer care, live chat and messaging support, email support, lead research and list building, appointment setting, and campaign management, ensuring a comprehensive approach to meet diverse client needs across various communication platforms.
What additional services does
Globex
provide?
In addition to their primary contact center services, Globex offers a range of supplementary capabilities, including back-office operations and marketing services. Their extended portfolio encompasses various functions designed to support client operations, such as sales and lead-generation services, enhancing the overall value they provide to their clients.
When was
Globex
founded?
Globex was established in 2015, marking nearly a decade of providing innovative customer service solutions. Since its inception, the company has focused on enhancing customer relations and expanding client reach through adaptable and creative service offerings.
What industry verticals does
Globex
serve?
Globex primarily serves clients within the Telecommunications & Media and Technology & SaaS sectors. Their expertise in these industries allows them to tailor services that meet specific operational and customer engagement requirements.
What delivery model does
Globex
offer?
Globex utilizes an offshore delivery model, which means that their services are provided from a location outside the client’s country. This approach allows them to deliver cost-effective solutions while maintaining high-quality standards. By operating from an offshore base, Globex can leverage a skilled workforce to support clients globally, ensuring reliable and efficient service delivery.
How many employees and/or seats does
Globex
have?
Globex has a workforce consisting of between 201 and 500 employees. This size allows them to maintain a robust operational capacity while ensuring personalized service tailored to individual client needs.
Can
Globex
be considered a good service provider for startups?
Can
Globex
be considered a good service provider for SMBs?
Globex is well-suited to support small and medium businesses by offering flexible and scalable service options. Their variety of services allows SMBs to choose tailored solutions that align with their specific growth trajectories and operational needs. With a commitment to empathy and personalized support, Globex can help these businesses enhance customer engagement and drive growth effectively.
Can
Globex
be considered a good service provider for enterprises?
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