Globalsky Call Center specializes in providing customer experience and contact center solutions. Their comprehensive service offerings include inbound customer support, outbound telesales and retention efforts, billing and invoicing, employee helpdesk services, and support for learning and development. Additionally, they offer recruitment process outsourcing (RPO), talent sourcing and screening, onboarding administration, and payroll processing, all tailored to meet the diverse needs of their clients.

In addition to its core offerings, Globasource provides a suite of additional services that includes Back-Office Operations, HR Recruitment and Payroll, as well as IT Infrastructure and Managed Services. This extended portfolio allows the company to support clients comprehensively, addressing a variety of operational needs beyond customer service.

Founded in 2003, Globalsky Call Center has over 20 years of experience in the business process outsourcing industry. Since its inception, the company has established itself as a reliable provider of customer experience and contact center services, continually evolving to meet the demands of its clientele in various sectors.

Globalsky Call Center primarily serves clients across several key industries, including Healthcare & Life Sciences, Energy & Utilities, and Manufacturing & Industrial. This diverse focus allows them to cater to the unique needs and challenges of each sector, ensuring effective support and operational excellence.

Globalsky Call Center employs an offshore and nearshore delivery model, meaning they provide services from locations outside their clients' primary operational regions. Offshore services are conducted from countries like the Philippines, allowing for cost-effective solutions with access to a skilled workforce. Nearshore services involve closer geographical proximity, which can facilitate better communication and collaboration, enhancing the overall client experience.

Globalsky Call Center employs between 11 and 50 individuals, allowing for a nimble and adaptable workforce. This size enables the company to maintain a personalized approach to client relationships while also being agile enough to scale operations in response to varying demands.

For small and medium businesses, Globalsky Call Center offers a robust service portfolio that can support growth and operational efficiency. Their adaptability and range of services, from customer experience to HR consulting, make them an excellent choice for SMBs seeking to enhance their operational capabilities without the need for significant upfront investments.

While Globalsky Call Center demonstrates reliability in delivering quality services, their size and operational model may limit their capacity to serve large enterprises comprehensively. However, for mid-sized organizations or those in need of specialized services within their sectors, Globalsky can provide dependable support with a focus on operational excellence.