GlobalSky
Customer Experience and Contact Center
GlobalSky is a premier BPO provider that offers customer experience and contact center solutions for healthcare and transportation industries, known for its blend of American management and Filipino talent.
Size
11-50
Private
1m-10m
Mission
To empower clients and employees by fostering a culture of open communication, continuous improvement, and solution-focused service delivery.
About
GlobalSky offers customer experience and contact center solutions along with back-office operations for clients in healthcare and transportation. The company operates using an offshore model and supports businesses of all sizes.
It is recognized for its commitment to client satisfaction, with a strong focus on personalized service and continuous improvement.
Services
GlobalSky provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and claims processing. These services cover various channels and are tailored to support client needs in enhancing customer satisfaction and retention.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Claims Processing
Billing & Invoicing
Document Indexing & Digitisation
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare and transportation. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms such as JavaScript, HTML, and PHP.
Unique Stregths
GlobalSky is known for its exceptional customer support and strong cross-cultural management, offering clients a blend of American management expertise and top-tier Filipino talent. Its approach includes fostering a culture of open communication and continuous improvement, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Pasig, Philippines, the company operates using an offshore delivery model. It serves clients across various regions, with teams working remotely to meet diverse client needs.
Certifications
ISO 9001
Verticals
Healthcare & Life Sciences
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
GlobalSky
?
GlobalSky specializes in providing customer experience and contact center solutions, which are complemented by a range of back-office operations. They offer a variety of services including inbound customer support, outbound telesales and retention, claims processing, billing and invoicing, document indexing and digitization, as well as customer and marketing analytics. This comprehensive suite is designed to enhance client satisfaction and streamline their operational processes.
What additional services does
GlobalSky
provide?
In addition to their primary offerings in customer experience and contact center solutions, GlobalSky also provides back-office operations. This includes various support functions that help streamline client operations and improve overall efficiency, making them a versatile partner for businesses seeking comprehensive operational support.
When was
GlobalSky
founded?
Founded in 2004, GlobalSky has been operating for approximately 20 years. Since its establishment, the company has dedicated itself to offering high-quality customer experience solutions and back-office support, evolving alongside the needs of its clients and the industries it serves.
What industry verticals does
GlobalSky
serve?
GlobalSky serves multiple industries, specifically focusing on Healthcare & Life Sciences, Logistics, and Transport & Supply-Chain. Their expertise in these sectors allows them to tailor their services to meet the unique demands of each vertical, ensuring effective support for businesses operating within these fields.
What delivery model does
GlobalSky
offer?
GlobalSky employs an offshore delivery model, which means that their services are provided from locations outside the primary market, typically to capitalize on cost efficiencies and access to specialized talent. By leveraging remote teams, they can offer flexible, scalable solutions while maintaining high levels of service quality for their clients.
How many employees and/or seats does
GlobalSky
have?
GlobalSky has a workforce that ranges from 11 to 50 employees. This size enables the company to maintain a close-knit team environment, fostering strong communication and collaboration, which is essential for delivering personalized services to their clients.
Can
GlobalSky
be considered a good service provider for startups?
GlobalSky can be a beneficial service provider for startups looking to establish a strong customer service foundation. With their tailored customer support and contact center solutions, startups can enhance their customer engagement and satisfaction from the outset. Their flexible offshore delivery model also allows for scalability, enabling startups to adjust their service levels as they grow.
Can
GlobalSky
be considered a good service provider for SMBs?
GlobalSky is well-suited for small and medium businesses (SMBs) due to their commitment to personalized service and their ability to scale operations. Their diverse service portfolio, which includes both customer experience and back-office support, provides SMBs with the essential tools needed to enhance efficiency and customer satisfaction, ultimately supporting their growth ambitions.
Can
GlobalSky
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.